Technical & Commercial Manager
Nokia Solutions and Networks
Total des années d'expérience :30 years, 11 Mois
Contract Management (India Region)
Presently supporting Govt. Operators’ Business Team in India with end to end (Presales and Post sales) contract Management.
My Job: Contribute to business success with professional End to End support for all contract management activities in the CT
and the integrated service provision from acquisition process through deployment phase to final contract closure.
Support organization contracting policies
Minimize non-compliance contractual risk
Risk transparency
Maximize the efficiency of contracting process
Provide maximum flexibility to facilitate continuous development, accommodate market changes and, be an innovative
business leader.
Main Responsibility Areas:
Safeguard the NSN interests in customer and supplier contracts, ensuring e2e contract alignment with procurement.
Facilitate contractual risk management in customer contract negotiation, operation and contract delivery.
Monitor NSN and customer contractual obligations, claim and change management.
Identify and resolve customer contractual disputes and foster contract development during the whole contract lifecycle.
Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness,
interpretation to support implementation.
Monitor transaction compliance (milestones, deliverables, invoicing etc.)
Oversee Service Level Agreement Compliance
Close coordination with Account Management, Legal, Structured Finance, Tax, SCM & Procurement Teams.
Ensure that claim, risk, change order & contract management processes are established & followed.
Coordination & proper enabling of the Contract Managers, the resources in the Sub regions/GCBT as applicable according to
current project requirements, as well as follow up of the profitability & top-down-targets in their regions.
Drive benchmark programs for global Claim / change Management, making contribution to the global development of a
uniform claim / change / risk Management Concept by evaluating and reflecting the requirements of the Contract Managers
in the relation to the global end of the organization, & encouraging best practice sharing within Account Teams & wider into
global Contract Management community.
Consolidate potential, probability & status of countermeasures, claim potential & probabilities, change order potential and
achievements for reporting into to the global Contract Management organization.
Carry out the related resource planning, talent development and annual performance reviews.
Key Accountabilities:
Suggesting deviations of the customer’s commercial terms vis-à-vis NSN’s standard commercial terms to the business team
& facilitating business team with inputs for negotiating cushions.
Working in close coordination with the regional & global procurement team for getting & negotiating back-to-back commercial
conditions with our suppliers.
Maintaining claims in region and suggesting methods to reduce & finally nullifying the
claims from customer as per agreed contractual terms.
Educating services team members about the customer contract deliverables thus ensuring minimum claims from customers.
Facilitating business team in claims negotiations with the customer.
Key Accountabilities:
Accountable for:
o Vendor Management, PO Execution & QSD
o Web based PM/ Logistics/ Equipment forecast & project management tools deployment.
o Project Performance Management-AoP Targets & Quality.
Managing the broadband project
Identification and development of business opportunities and the profitable management of fiber projects and contracts, from
inception to completion
Deploying network nodes including complete fibre network. Standard reporting system for project execution progress.
Ensuring contract execution process deployment across organization.
Projects Handled:
Fibre Network Rollout
Description
Fibre network rollout for wire line broadband, wireless & NLD services. The scope included vendor management, material
management, execution, monitoring & closure of projects within customer SLAs, site surveys, management of ROW (Right of
Way) permissions for laying fibre across length & breadth of Delhi-NCR, .
Metro Ethernet Deployment
Description
Broadband wire line network project for broadband & IPTV services executed across circle. The scope included site
acquisition, site survey, Installation & Commissioning of MEN equipment at different locations across complete geography.
Every aspect of project including site acquisition in the National capital, logistics, execution, arranging electrical power at
thousands of locations & security of the equipment, etc. were highly challenging.
Responsibilities
Network engineering, site survey and acquisition. Logistics and site preparation support.
Subcontractor qualification, reliability and issue of PO.
Equipment installation & commissioning, price and contract negotiations with vendors, make/ buy decision, finalization of
responsibility matrix with project manpower, project execution, customer/ site owner handling and setting up of security/
maintenance network.
Business team relationship and communication with all stakeholders
Making the sites visible for sales in web portal.
Wire line network deployment
Description
Single point of contact for business team as well as internal organization from AoP target setting to project closure stage.
This includes preparation of detailed project plan, WBS, Sign off project schedule & network planning document with
Business Team.
Detailed planning for project resources including Technical & Support Function Head-Counts, & Sub-Contractors.
Manpower for installation & commissioning, test equipments and logistics. Detailed material planning against approved
business cases.
Equipment as per business team technical inputs. SAP order execution through STN and procurement from central
warehouse. This also includes management of all logistics related to L.C/Road permits /sales tax etc.
Responsible for building up project team. This included regular as well as contract engineers. Identify Training gaps and co-
ordinate for their effective trainings. Mobilization of skilled resources at sites meeting project objectives.
Actively work with internal OSP O&M team and business team for network design finalization, Sign off network coverage
predictions based on business potential in specific zones (commercial as well as residential ). Closely work with customer
site acquisition teams.
Finalizing Acceptance document with network O&M team. Resolution of Punch list items and ATP certificate sign off by the
O&M team.
Liaison with all government authorities .
Key Accountabilities:
In-charge for installation & commissioning of Nortel SDH transmission equipment catering to NLD services.
Accountable for installation & commissioning of complete fibre & transmission network.
Working in close nexus with NNOC, SOMG, NPE, OSP & Marketing teams for the provisioning of services.
Instrumental in monitoring & providing technical support for installation & commissioning of Transmission Nodes for NLD
services.
Managing STP & HLR servers for PAN India CDMA network. Integration of nodes from across nation to STP adjunct system.
Operations & maintenance of NLD Transmission network.
Performing analysis of daily network availability reports & initiating action as required for maximizing the network availability.
Accountable for network surveillance & performance monitoring.
Interfacing with other operators for commissioning and maintenance of POI. Implementation of UASL POI guidelines &
processes as per DoT norms & release from time to time.
Developing and implementing initiatives for improving customer confidence through better network services and successfully
reduced network faults to a near ZERO level
Project Title: CDMA Mobile Communication Network, Delhi-NCR
Key Accountabilities:
In-charge for BTS Sites Implementation work.
Accountable for BTS site readiness and layout designing.
Supervising various subcontractor teams. Shelter, Tower, DG, A/C, earthling etc. to meet the project schedule.
Installation, commissioning and integration of transmission equipments & BTS at sites.
Coordination with
The other stakeholders for fibre readiness at site.
RF teams for RF optimization.
Supervising & coordinating with vendor’s team of equipment installation.
Ensuring material & equipment readiness at sites.
Accountable for sub-contractor team management for civil, electrical and tower works.
Accountable for site readiness, layout designing, power/ load calculation, sub-contractor team of equipment installation.
Helping vendor’s team in site readiness activities with respect to BTS sites
Contract negotiation with Sub-Vendors.
Project management, financial management, employee management,
Worked as
Striving to provide a 100% safe working environment for all). Recognition of being an ISO
trained Lead Auditor, ISMS Lead Auditor and HSE&F Auditor.
Representing company for all local legal matters w.r.t smooth functioning of the network services in the region. Support circle
team for meeting routine day-to-day obligation towards Government agencies i.e. TEC/ TARI regulations
for installation & commissioning of EWSD (Siemens) switch and remote switching units at different
locations.
Generating daily status of the switch & transmission equipments & presenting status to the management.
Keeping a close watch on daily traffic & accordingly planning for additional routes to different destinations.
Handling customer operations of the SSA for a stint of 2 years that included processing of customer applications for different
services & consequently sending advice to the concerned teams for provisioning of services.
Contract Management
Presales & Post Sales - Contract Negotiation, Project Management, Commercial Solutions, Risk Analysis and Risk Control
Planning
Defining Business Model, Chief Negotiator, Responsible for RFP
SPOC for the Account team, commercial, Finance, Tax and Legal
Contract Award and / issuance of PO from the customer / Vendors and Handover the contract to the Execution teams,
Monitor the mile stone of the project.
Foreseeing performance bottlenecks and taking corrective measures to avoid the same.
Liaising with the regulatory authorities for necessary approvals, etc.
Project Management
Managing all site activities including providing technical inputs for methodologies & co-ordinating with Site Management as
part of overall engineering support planning.
Mobilizing and supervising manpower resources for various types of job, resolving bottlenecks and ensuring their focus
towards project goals in a cohesive manner.
Negotiating with vendors for the procurement of material/ equipment, as per project requirements.
Preparing layouts for the project as per the process flow, material flow (including rejects flow) & personnel movement needs.
Looking after project planning, executing the same managing the sub contractors.
Assessing project requirements, in terms of project feasibility, viability & proposed customised solutions. Coordinating all
scheduling including design/ layout, purchase of material/ equipment, cash flow management & manpower planning
Establishing control mechanism & evaluated progress at all stages of project to ensure project deliveries as per deadlines,
reducing downtime to a large extent
Team Management
Leading & monitoring the performance of customer service officers to ensure efficiency in operations & meeting of individual
& group targets.
Identifying strategies for building team effectiveness by promoting a spirit of cooperation between team members.
Network Operations & Maintenance Management
Network Operations and Maintenance services to reduce network complexity,
Improving Network reliability with remote / web-based / on-site technical support,
Repair and spare management services, and optimizing the cost of operations.
Offering on-site network maintenance services for all types of communications networks,
Dealing with multi-vendor’s communication equipments and software’s,
Multi-technology open-system environments and working according to structured processes and procedures to ensure
efficient network operations and maintenance.
Skilled in multiple technologies and multi vendor networks,
Maximizing network uptime, availability and performance.
Trained in latest tools and technologies from leading vendors and equipment manufacturers.
Benefits:
Improve Network Efficiency
Reduced Operating Cost
Best practice routines for checking, reporting and acting on risk factors in the network
Companies worked till now
Nokia Solutions and Networks: Contract Management - India Region (End to End Contract / Project Management)
Alcatel-Lucent Managed Services: End-to End Operations / Managed Services & Contract Management for Airtel
LLB
Master of Business Administration
P G Diploma
P G Diploma
Masters of Science