Raja Gaddam

Master of Business Administration from Guru Ghasidas University

Sr. Consultant SAP CRM - Bristlecone Oct 2010 - Dec 2010 Client: ABB India Ltd (REMSC) Project: Application Maintenance Support & Development My Role: Sr. SAP Consultant CRM - Service & Middleware CRM Version: SAP CRM 5.0 Responsibilities/Deliverables: • Responsible for incident/problem and change request (FRICEW) tickets L2 & L3 support. • Tickets related to service process, billing and middleware issues. • Maintaining user manuals and other documents as functional specs, configuration documents, risk & control, test plan and user acceptance test documents. • Experience in setting up Ibase, sales and service orders, service contracts, service level agreements, warranties, customer self service and complaints and returns management • Experience in setting up master data - organizational model, business partners, product master, counters, individual objects and Ibase. • Involved in configuration and customization of organization profile, service products, partner processing, text and status determination, copy control with actions in all Service transactions. • Configured various capabilities of service order management: service quotation, Service order, service contract, service confirmation, service billing, service controlling and all other base customizations. • Worked on service products by defining service profiles/response profiles to service products in contracts, service products in customer service by maintaining • Maintenance of item category group, item category and assigning to services products. • Worked on replication & enhancement of master data BDocs from R/3 to CRM • Analyzed and processed Error BDocs and fixed the issues related to master data and condition records.

• Involved in writing Business Blue print (BPP) documents • Documenting business requirements, processes and functional specification documents as per SAP Best Practices • Implementing modules in CRM are Marketing, Sales and Service. • Configured Middleware settings and replicated master data like Customers, Materials, Equipments, Functional Locations, Serial Numbers, Installed Base, Customizing and Condition objects from ECC 6.0 to CRM (EHP 1) and Employee replication HR integration with ECC • Prepared BBPs for Quotation process, Sales from stock and no stock, Sales order types, Sales Processing with down payment order Sample Sales order, Factory Sales & Customer Returns, Tender Quotations, Contracts, Tender Schedule Agreement, Consignment process, Advanced Delivery order, Demo sales. • Worked on pricing procedures for conditions like calculation of Header Markup, Average Markup, Vendor Warranty, Customer warranty, Spares/Labour warranty, pricing rounding off, uploaded in CRM using JAR files and user exists. • Configured various capabilities of service order management: service quotation, Service order, service contract, service confirmation, service billing, service controlling and all other base customizations. • Worked on Service process for Service Plans, Service Order Management, Exchange in Advance processing, Preventive Management, Recall Management, and Technician Consignment, Contractual Service processing, • Created Z fields for various Quotations and Order types in Web UI, using AET. • Worked on Open Quotations and various Order types upload programs and testing. • Working a finalizing the list of Roles and Authorizations for the user and preparing the analysis for the creation of required Business Roles and PFCG Roles. • Worked on service products by defining service profiles/response profiles to service products in contracts, service products in customer service by maintaining Invenio Business Solutions, Mumbai, India Feb 2012 - Nov 2012 Sr. SAP CRM Functional Consultant Industry: Mfg / Pumps Client: Kirloskar Brothers Limited, Pune, India Role: Sr. SAP CRM Functional Consultant / Project Lead CRM Team size: 8 Working as a Lead for this SAP CRM 7.1 {EHP 1} Upgrade and Implementation project integration with ECC 6.0, my responsibilities included the following: • Conduct Business Requirement gathering meetings with business owners and subject matter experts. Involved in analysis of their business requirement and process mapping with SAP CRM 7.1 (EHP 1) best practices for Leads and Opportunity, Quotation and Order Management. • Involved in writing Business Blue print (BPP) documents. • Implementing modules are Marketing, Sales, Service & Interaction Center • Successfully upgraded from CRM 5.0 to 7.1 (EHP 1)

Bachelor of Commerce - Osmania University Details of Work Experience: Kaar Technologies, India Feb 2013 - Till date Sr. SAP CRM Functional Consultant Client: Gulf Medical Company (GMC), Jeddah - Saudi Arabia Role: SAP CRM Lead CRM Team Size: 1 Working as a Module Lead for SAP CRM 7.1 {EHP 1} Re- Implementation project integration with ECC 6.0, my responsibilities included the following: • Conduct Business Requirement gathering meetings with business owners and subject matter experts. Involved in analysis of their business requirement and process mapping with SAP CRM 7.1 (EHP 1) best practices for Leads and Opportunity, Quotation and Order Management

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