Lead Business Analyst | Product Owner
TransPerfect
مجموع سنوات الخبرة :12 years, 0 أشهر
Analyzed key aspects of the business and provided insights to the Leadership team to inform product strategies. Outlined Product Roadmap resulting in a 10x performance enhancement and a 25% increase in customer acquisition YoY. Conducted competitor benchmarking analysis to identify product enhancements and features, driving continuous improvement initiatives. Led critical analysis of information from multiple sources, resolving conflicts and translating high-level information into detailed requirements. Managed implementation of Reporting module, delivering valuable insights to clients and enhancing decision making capabilities. Identified process gaps and proposed changes to rectify operational inefficiencies, resulting in streamlined workflows. Mentored and managed BA team, fostering their career development and ensuring high performance standards.
Collaborated with product and development teams to break down requirements and prioritize critical features. Spearheaded the development of key features in an Analytics product, contributing to a 37% increase in revenue from Group Insurance. Developed data mapping documents to outline data flow between systems, ensuring seamless integration. Prioritized and managed product backlog, facilitating Agile ceremonies and production proving activities. Analyzed and implemented enhancements to algorithms, improving matching efficiency by 18%. Managed global cross-functional teams to ensure timely project delivery and alignment with business objectives.
Managed product backlog, sprint planning, and technical delivery within defined scope, time, and cost constraints utilizing geographically dispersed global project teams in the US, the UK and Ireland. Collaborated with client engagement team to elicit requirements and conducted impact and gap analysis. Broke project into epics and implementable user stories. Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements. Developed comprehensive test strategies and coordinated QA and UAT efforts to ensure project deliverables met quality standards; Effectively communicated issues and dependencies with project stakeholders. Organized application demos to transition projects to the support team and created detailed user guides for clients.
Facilitated workshops with Senior Stakeholders to elicit requirements and to identify process improvements. Created detailed Business Requirement Documents and Process Maps using BPMN templates to capture requirements effectively. Designed prototypes and wireframes, obtaining stakeholder sign-off for project deliverables. Led workshops with Business Stakeholders; Reviewed processes for GDPR compliance and Ofgem Standards of Performance, ensuring regulatory adherence. Created Corporate Data Retention Policy Document for GDPR compliance to handle personal data. Collaborated with Change Management team to roll out trainings for regulatory compliance. Responsible for data analysis, identifying opportunities and process improvements in a large transformation project for a Banking institution. Managed CoP for Business Analysts, providing training and promoting adherence to Business Analysis Standards.
Liaised between business and client management for requirement analysis, use case preparation, user interface design and quality control for a Pharmaceutical client. Managed backlog grooming, prioritised user stories, created acceptance criteria for testing and delivery. Led a team of 8 to implement and manage an Analytics project from problem definition, to data extraction and analysis, resulting in improved report performance by 22%.
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