Store Supervisor
Rivoli Group
Total des années d'expérience :17 years, 5 Mois
• Meeting overall sales objectives after managing all retail discounts within set organizational parameters.
• Comprehending customer requirements; supporting and resolving queries about features, advantages & benefits of Luxury Brand watches in comparison to existing competitors.
• Collecting customer data using CRM.
• Building and maintaining customer relationships in order to build long-term brand loyalty.
• Handling customer queries and complaints.
• Coordinate with the Customer Care Team for After-Sales Service issues and escalations.
• Being a Team Player by taking responsibility, listening to the team and taking their feedback.
• Ensuring the team is working efficiently and prioritizing tasks.
• Working as a Supervisor to monitor the store’s KPI.
• Conduct daily briefing; preparing monthly roster; maintaining and replenishing the store.
• Liaising with brand team to implement special instructions and stock management
• Managing new launches, product promotion and visual merchandising; preparing reports and maintaining records regarding sales and revenue
• Grooming trainees and mentoring them in learning store requisites.
• Responded to customer queries and achieved excellent customer satisfaction
• Followed brand guidelines to maintain high level of merchandising standards
• Reviewed daily store targets and monitoring store performance
• Acquired customer information through CRM technology and submitting it to the brand team
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