Consultant cloud services.
MULTIWARE COMPUTERS, INDIA
Total years of experience :26 years, 6 Months
Position: Cloud Consulting & Delivery
- Solutioning Cloud & related services
- Delivering IT Solutions on Cloud
- Building a team on Cloud Services
- IT Cloud Infrastructure Services
- Cloud Consulting & Managed Services
- Delivery of Cloud services in Multiware in Chennai Region for clients.
- SPOC for Cloud solutions & Projects delivery.
- Providing guidance and direction to the Technology SMEs of Cloud Computing.
- Ability to work with a team of technology specialists to understand and learn how to configure new and complex systems.
- Automation & end to end setup / Transformation of environment - handled projects in - Cloud IAAS/PAAS/SAAS, virtualisation, mobility, new branch, Lab, LAN, WAN, ATM, Surveillance, and CCTV installation and supply of hardware, software, surveillance and network components.
- Resourcing and evaluation of technology resources.
- Brining virtualization into picture to increase better utilization of hardware.
- Maintained the entire documentation of the IT Infrastructure & Operation.
- Proactive monitoring of the live environments with daily and weekly checks.
- Explain technical issues and IT solution strategies to stakeholders as per requirement.
- Problem Management and prioritising tasks and requests.
- Liaise with other professionals to design solution architecture in the organization.
- Provide architectural guidance to the project team by working closely with all department heads to understand their needs in relation to IT system.
- Experienced in cross platform, product suggestion, apt technology for clients.
- New client on-boarding and modifications to existing client setups.
- Responsible for coordination of support management and operations for clients.
- Managing post sales support & ensuring repeated orders from same clients.
- Interact with clients and peers with a flexible and mature attitude to work.
- Working on a mixture of usual tasks and timely raised specific queries from clients.
- Review reports throughout the lifecycle until a successful closure.
- Recommend and implement new ideas that help the business development team and design to achieve business objective.
- Collaboration with employees, in the organization as well as some clients and vendors
- Drafting and issuance of project proposals, budgets, preliminary schedules & staffing.
- Review the proposal of vendors and suppliers to ensure that quality inputs are delivered at the least possible cost.
- Technical support and training to end-users.
- Incident Management - handle emergencies quickly and efficiently.
- Resolve or escalate any issues highlighted by monitoring system alerts or discovered during checks or reported by clients.
- Optimizing expenses year on year based on Continuous Improvement Process.
- Business Continuity & Disaster Recovery. Inventory, stock, RMA management.
- Ensuring selection of fair and reasonable pricing, issuing PO & contract Tracking.
- Supporting marketing, sales and support team by giving technical consultation to enquiries and closing the call successfully with a good feedback.
- Track the progress and completeness of quality work being performed.
- Supervise and ensure the completeness of periodical works like AMC, ASC, PM, ticket queries, backup, updating antivirus & applications, and internal tasks by teams.
- Maintaining 100% customer satisfaction. Ensuring efforts will be fulfilled timely, within budget, and in accordance with IT operating standards.
Position: Consultant / Systems Administrator
- System Administrator.
- Forensic Investigator.
- Users, Groups, & Computers Management.
- Performance Monitoring.
- Backup & Restoration.
- Imaging the client systems.
- Scanning & Investigating the image.
- Analysing and Reporting.
- Vulnerability Assessment & Preventive Maintenance.
- Day-to-day support for all internal IT systems and users, minimizing system outages.
- Responsible for monitoring and maintaining the server, computer system, network, firewall and surveillance of the organisation.
- Install, configure and maintain computer systems, antivirus, diagnose hardware &software faults and solve technical and applications problems.
- Record all issues that arise, alert the manager of any issues that need further attention and recommend system improvements to the Manager
- In-charge for the smooth running of computer systems and ensuring users get maximum benefits from them.
- Installing, configuring, updating monitoring and maintaining computer hardware, operating system, antivirus, applications, network, telephony, storage and backup.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Setting up new user accounts, group and dealing with password and delegation issues.
- Keep accurate record of all IT materials/asset of the company.
- Review the proposal of vendors and suppliers to ensure that quality inputs are delivered at the least possible cost
- Monitor the activities of programmers or developers on IT solution projects.
- Maintaining current knowledge of relevant technology as assigned.
- Removing old equipment and performing data migration to new machines.
- Participating in special projects as required.
Position: Business development, Sales, Service Delivery Manager
- End to end support for our customer
- Selling IT hardware & software services
- Developing service desk / supporting system
- Developing solutions with 3rd party
- Transition & Transformation service
- Developing strategy/plan and its execution
- Vendor & supplier management service
Roles & Responsibilities:
Managed a well-established banking customer “Indian Overseas Bank” with the following accountabilities
- Maintaining 75 branches of the bank users and computers
- SLA of 99% of all servers and supporting services
- Optimizing expenses year on year based on Continuous Improvement Process
- Brining virtualization into picture to increase better utilization of hardware
- Maintaining CCTV network of the bank along with its equipment’s, IT accessories and backup
- AMC & Warranty Management
- Vulnerability Assessment & Preventive Maintenance
- Patch Management - Maintaining uptodateness of patches
- Business Continuity & Disaster Recovery
- Maintained the entire documentation of the IT Infrastructure & Operation
- Maintained 100% customer satisfaction
Also, management various other customer from Retail, Govt, Educational & Research Institutions
did customization and error rectification work at the existing program modules and developed
new modules according to client’s needs and as per the request of the team head.
∗ Gave training to the newly joined employees about the programs, packages, structure, control and rules.
∗ Did on-site / off-site maintenance and support for the clients as per their request and schedule.
∗ As a system analyst, based on the enquiry, went to the new customers place and analyzed their need to develop
new modules and explained their need to my team members to develop the modules as per the needs and as per
the company policy and programming structure.
∗ Developed inventory, accounts, hospital management, hotel management packages for new clients and did
customization work for the existing modules according to the change of need of the clients and as per the policy
change made by the government.
∗ Conducted weekly meetings with team members, clarified their doubts in the projects if any, and motivated them
to satisfy the expectations of the clients and company.
∗ Always maintained the time frame and schedule to finish the task allotted and also made the team members to
finish and submit as per the project schedule
Post Graduate Diploma in Computer Application Papers Studied : Programming with Basic and Fortran, UNIX and C Programming, COBOL and business data Processing, PC software for business applications, Structured Systems analysis and Design, Database Management systems, Artificial Intelligence and applications
courses: (Microsoft Certified Systems Engineer) Ref : www.microsoft.com/learning/mcp/transcripts. Tr
Papers Studied : Concept of information processing, DOS, Windows, Excel, Word, Power Point, FoxPro, Programming Practices and techniques, Turbo C, Local Area Networking, Structured systems analysis and design, C++ with OOPS, UNIX and Networking technologies.
Papers Studied : Geology as major with Physics and Chemistry as ancillaries. Licenses and Attestation : Educational certificates are pre authenticated by HRD.