Digital Operations Manager
Qatar Foundation
Total years of experience :21 years, 4 Months
I am working with the cross functional team through a customer focused approach to deliver assigned strategic goals while prioritizing an outstanding customer experience to Qatar Foundation Education City Marketplace website visitors https://market.educationcity.qa. I am driving the business development and e-commerce operations by working with over (90) sellers to achieve strategic and sales goals. Being technically minded, with an in-depth understanding of the technology and the e-commerce market, I was able to achieve (166%) growth in sales and (105%) growth in the number of registered sellers for the year 2020/2021. My responsibilities also include acting as a marketing consultant to the sellers and present new marketing opportunities to raise website awareness and boost KPIs including website traffic, reach and online sales.
As an Executive Manager, I lead the eManagement team to provide Dar Al Sharq Group clients, in the government and public sector as well as corporate business brands, with a comprehensive business suit of digital marketing solutions, strategies and consultations. eManagement solutions included social media marketing and advertising, public relations and events coverage, websites and mobile applications development and marketing, online content copywriting and creation, digital advertising, and campaigns management.
- Key Achievements -
Achieved and exceeded yearly sales target by (62% over target) for 2019/2020 and got promoted to eManagement Executive Manager in March 2020. My team received a Certificate of Appreciation for contributing to the success of the Family Day activities in Qatar, April 2019.
Head of the DGTell division - Online marketing strategies, online advertising and social media management, content marketing, website and mobile applications management and development.
Managed e-commerce for Mövenpick hotels and resorts in Jordan.
• Analyzed on-line booking patterns with regards to demographics, geographic, search
terms used, search engines utilized, and tracked production through online channels.
• Monitored and managed customer reviews sites on the online channels like TripAdvisor,
and social media platforms, and YouTube.
• Maintained and developed the content in CRS (central reservations system) and third-
party partners (Expedia and Booking.com).
Food and Beverage marketing. Created enticing content, promotions and campaigns, and
marketed the restaurants online reservation pages to generate food and beverage revenue.
• Developed Sheraton brand strategies and implemented e-commerce marketing programs
(StarGuest CRM system, and Special Offers Page). Achieved sales targets and revenue
objectives.
• Created effective strategic online marketing promotions and e-commerce solutions to
improve online revenue.
• Identified and evaluated new business opportunities through third party travel and tourism
websites and lead the increase of Sheraton website exposure, revenue, and market share.
• Developed Sheraton online brand presence and ranking on TripAdvisor, third-party websites
reviews, online press releases, and developed the website text, photography, and videos.
• Utilized e-mail marketing as a sales and revenue generating tool.
Member of Kawar Group.
Conducted marketing activities related to IT services and products. Evaluated results and
performance of the IT marketing plans as per objectives and time frames. Conducted IT market
research for the purpose of evaluation and creating new market opportunities. Reported the
results of the marketing programs and initiatives to the top management. Kept a high level of
customer satisfaction index and a strong network of PR with IT vendors.
Supported corporate and VIP customers' inquiries related to mobile technologies, Internet mobile
setup/usage and GSM services while maintaining a high level of customer satisfaction. Analyzed
and issued credit notes within areas of authority to resolve billing issues. Reported to the
management daily customers' services issues and the approach taken to meet customers'
expectations and resolve problems.
Orange Internet Division - Technical Support Department.
Resolved LAN issues as well as perform daily fieldwork to install and setup Internet connections
to individual and corporate clients. Trained and coached individual and corporate Internet clients.
Carried out follow up calls to ensure customers satisfaction and maintain clients' loyalty.
Professional Certificate in Online Marketing and Business Management
Bachelor's degree in computer science and networking
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