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Rajarshi Dhar, Director – Customer Operations & Field Marketing

Rajarshi Dhar

Director – Customer Operations & Field Marketing·BuyerForesight

India

Master's degree, Marketing

Work experience

Total years of experience: 10 years, 6 months

Director – Customer Operations & Field Marketing

January 2025 - Present

BuyerForesight

Kolkata, India

January 2025 - Present

• Lead the end-to-end field marketing strategy across global
enterprise accounts, aligning closely with Sales, Product
Marketing, and Demand Gen teams to drive pipeline impact and
revenue conversion.
• Develop and execute regional marketing playbooks and
event strategies tailored to North America, Europe, ANZ, and
Middle East markets.
• Oversee multi-touch programs including executive
roundtables, ABM campaigns, webinars, and virtual field
events, delivering consistent pipeline coverage and sales
acceleration.
• Serve as primary marketing liaison to Sales & CS leadership,
sharing actionable performance insights and pipeline health
reports to shape GTM direction.
• Improve NPS and customer retention by implementing lifecycle
marketing initiatives, customer marketing programs, and
community-building strategies.
• Optimize internal operations by integrating CRM hygiene
practices, campaign workflows, and cross-functional processes
across Marketing, Sales, and Customer Success.

Company industry:
IT Services
Job role:
Information Technology

Director – Inside Sales & Demand Generation

January 2019 - Present

BuyerForesight

Kolkata, India

January 2019 - Present

• Built and scaled a global Inside Sales engine from scratch,
enabling pipeline creation through strategic outbound
prospecting, ABM workflows, and event outreach.
• Drove 65% YoY improvement in MQL to SQL conversion by
enhancing ICP targeting, persona-based messaging, and
multichannel outreach cadences.
• Deployed sales automation tools like Salesforce, Clay, Outreach,
and Apollo to operationalize GTM plays and shorten sales
cycles.
• Partnered with marketing leadership to align pipeline
contribution, improve lead scoring models, and implement
real-time campaign feedback loops.
• Designed onboarding and enablement programs to drive SDR
performance, enhance coaching, and reduce ramp time.

Company industry:
IT Services
Job role:
Information Technology

Team Lead – Demand Generation

January 2017 - Present

BuyerForesight

Kolkata, India

January 2017 - Present

• Executed multichannel lead generation programs including
webinars, email marketing, executive dinners, and co-branded
events.
• Managed campaign planning, performance tracking, and
marketing-sales alignment to deliver consistent pipeline
velocity across verticals.
• Worked closely with Product Marketing to tailor value
propositions and messaging for priority accounts and
industries.

Company industry:
IT Services
Job role:
Marketing and PR

Management Trainee – Marketing & Sales

January 2015 - January 2016

BuyerForesight

Kolkata, India

January 2015 - January 2016

• Rotated through campaign management, marketing operations,
and client solutions.
• Developed foundational expertise in GTM execution, CRM
management, and data-driven prospecting strategies.

Company industry:
IT Services
Job role:
Management

Education

West Bengal University of Technology

January 2016

January 2016

Master's degree, Marketing

India

GPA (percentage): 84%

GPA (percentage): 84%

Fundamentals of Marketing

St. Xavier's College

January 2013

January 2013

Bachelor's degree, Marketing

India

GPA (percentage): 60%

GPA (percentage): 60%

Marketing Basics

Skills

Conferences
Expert
Conferences
Expert
Business Development
Expert
Business Development
Expert
Demand Generation
Expert
Demand Generation
Expert
Event Marketing
Expert
Event Marketing
Expert
Field Marketing
Expert
Field Marketing
Expert
Marketing
Expert
Marketing
Expert
Field marketing
Expert
Field marketing
Expert
Demand Generation
Expert
Demand Generation
Expert
Inside Sales
Expert
Inside Sales
Expert
Sales
Intermediate
Sales
Intermediate
Customer Success
Expert
Customer Success
Expert
Customer Experience
Intermediate
Customer Experience
Intermediate
Business Development
Expert
Business Development
Expert
Conference Production
Expert
Conference Production
Expert
Event Production
Expert
Event Production
Expert

Languages

English
Beginner
Hindi
Beginner
Bengali
Beginner

Training and Certifications

Certifications
APMP Certified – Association of Proposal Management Professionals
Executive Program in Advanced Marketing Strategy

Hobbies

  • Listening To Music