Account Manager
Teksalah LLC
Total years of experience :12 years, 2 Months
Operate as the lead point of contact for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Forecast and track key account metrics
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Agreeing project objectives
Representing the client's or organization’s interests
Providing advice on the management of projects
Organizing the various professional people working on a project
Carrying out risk assessment
Making sure that all the aims of the project are met
Making sure the quality standards are met
Using IT systems to keep track of people and progress
Recruiting specialists and sub-contractors
Monitoring sub-contractors to ensure guidelines are maintained
Overseeing the accounting, costing and billing
Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity.
Formulates recommendations and provides feedback to management regarding operational policies and procedures.
Schedules, supervises, and motivates branch staff in an effort to maintain optimal Client service satisfaction levels.
Coaches staff to fulfill business plan goals.
Assists in evaluating staff’s work performance by helping to prepare and deliver annual reviews and performing coaching sessions.
Started the Ceasefire Industries Limited - Security Solution Division in Cochin on February-2012.
Implementation and Commissioning of Security System Projects.
Human resource management including recruitment, training, etc.
Finance Management.
New Product Launches.
Market Research.
Co-ordination between various parties including HO and local offices, stockist, etc.
Appointment of stockists and distributors.
Assessments of marketing opportunities and target markets, intelligence gathering on customers and competitors, generating leads for possible sales, follow-up sales activity, evaluating a business and then realizing its full potential, using such tools as marketing, sales, information management and customer service.
Provide proper Sales training to the Sales team.
Co-ordinate between Sales and production teams.
Handling advertising and other sales promotion activities.
Developing alternative channels to develop the sales.
Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
Responsible for the development and achievement of sales through the direct sales channel.
Focusing on growing and developing existing clients, together with generating new business.
Write business plans for all current and opportunity tender business.
Will act as the key interface between the customer and all relevant divisions.
Allocating tasks to staff
Ensuring the performance of the staff is of a high standard
Reporting to management
Organising holidays and training
Discussing and resolving problems
Carrying out performance reviews
Computer