general manager
SPI cinema group
Total years of experience :19 years, 3 Months
1)To implement policies and procedures to enable smooth flow of day to day operations.
2)Effective Movie programming thru effective show changes.
3) Coordinating with external agencies/ service providers to facilitate timely rendering of support services.
4)Implementation of systems & maintaining effective control for all cash transaction areas F&B, Ticketing & Telesales and all revenue points.
5)Ensuring speedy resolution of queries/ grievances so as to optimize patron satisfaction levels.
6)Organizing events, promotions etc. to optimize brand visibility and maximize revenue.
7)achieving audience and sales targets & ensuring audience satisfaction.
8)managing promotions within the cinema & budgeting, cash handling and stock control.
9)developing an understanding of the local market, including customer expectations;
1. Develops and implements strategic plans, marketing plans, budget, training and goals program to ensure optimum customer satisfaction by means of high service standards, sales potential and profitability on an on-going basis.
2. Manages the functions of all personnel through direct and indirect supervision of Managers and Supervisors.
3. Monitors the present and future trends, practices and systems in the Multiplex industry, determines and ensures execution of competitive programs.
4. Oversees and directs the personnel function of the Multiplex including recruitment, hiring, orientation, coaching, counselling, training, wage and salary administration, labour relations, performance appraisals and succession planning.
5. Be responsible for the security and safety of customers and employees and building, and ensures emergency procedures are established, well publicized, practiced and reinforced.
6. Monitors applicable laws and regulations and ensures compliance with the same.
7. Conducts profit and loss review meetings on a monthly basis with other heads of unit and plan strategies for maximizing sales.
8. Monitors, maintains daily performance records and analysis of MIS report across all departments and report the same to the RGM, Vice President - Operations Support on a daily basis.
9. Maintains harmony and best work environment in the multiplexes and constantly provide expertise and guidance to other multiplexes assigned in his/ her area.
10. To implement policies and procedures to enable smooth flow of day to day operations.
11. Upkeep and maintenance of property.
12. Effective Movie programming.
13. Liasoning with mall Management / Local administration.
14. Coordinating with external agencies/ service providers to facilitate timely rendering of support services.
15. Implementation of systems & maintaining effective control for all cash transaction areas F&B, Ticketing & Telesales and all revenue points.
16. Ensuring speedy resolution of queries/ grievances so as to optimise patron satisfaction levels.
17. Organising events, promotions etc. to optimise brand visibility and maximise revenue.
1- Ensure that all food and products are consistently prepared and served according to
the restaurant’s recipes, portioning, cooking, and serving standards.
2- Ensure that all guests feel welcome and are given attentive, friendly, and courteous
service at all times.
3- Achieve company objectives in sales, service, quality, appearance of facility,
sanitation, and cleanliness through training of employees and by creating a positive
and productive working environment.
4- Control cash and other receipts by adhering to cash handling and reconciliation
procedures in accordance with restaurant policies and procedures.
5- Ensure that all guests feel welcome and are given attentive, friendly, and courteous
service at all times.
1- Maintaining high standards of quality control, hygiene, and health and safety.
2- Taking responsibility for the business performance of the restaurant.
3- Analyzing and planning restaurant sales levels and profitability.
4- Organizing marketing activities, such as promotional events and discount schemes.
5- Preparing reports at the end of the shift/week, including staff control, food control and sales.
6- Creating and executing plans for department sales, profit and staff development.
7- Setting budgets and/or agreeing them with senior management.
8- Planning and coordinating menus.
9- Coordinating the entire operation of the restaurant during scheduled shifts.
1- Effectively manage a Yum-owned restaurant within the policies and guidelines of the company, ensuring100% customer satisfaction at all times.
2 - Controls day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team.
3-Controls profit & loss, by following cash control/security procedures, maintaining inventory,
managing labor, reviewing financial reports, and taking appropriate actions .
4- Interviews and hires team members, conducts performance appraisals, takes discipline action,
motivates and train the teams.
5- Ensures maintenance of equipment, facility, and grounds through the use of a preventative
maintenance program.
6- Ensures food quality and 100% customer satisfaction.
7- Ensures complete and timely execution of corporate & local marketing programs.
8-Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
1- Responsible for the complete day to day management of the multiple outlets.
2- Coordinating with different departments like F&B, SCM, Marketing, Audits, Human Resource, and maintenance etc.
3- Responsible for the complete business of the multiple cafes, which include sales, F&B costs, staffing, marketing plans, cash etc.
4- Ensuring the smooth and efficient functioning of the restaurant and maintaining the standard of excellence in service.
5 -Responsible for checking the stock level of the cafes and maintaining inventory level of the cafes.
6- Taking care of financial discipline of the cafes.
7-Tracking and maintaining team performance and grooming team members to give the best service to the customers.
8- Motivate the Managers and team members to work and deliver best customer service during peak hours and festive seasons.