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rajesh K.V, Senior IT Support Engineer

rajesh K.V

Senior IT Support Engineer·AGLOW Technologies LLC

United Arab Emirates

Bachelor's degree, Bachelor Of Computer Application

Work experience

Total years of experience: 8 years, 10 months

Senior IT Support Engineer

November 2016 - November 2020

AGLOW Technologies LLC

United Arab Emirates

November 2016 - November 2020

• Windows Systems Administration: Proficient in installing and administering Windows Server (2008R2/2012R2) and Client (7/8/10).
• Support Expertise: Skilled in providing OS-level and application-level support.
• Remote Configuration and Troubleshooting: Experienced in remote software configuration and troubleshooting (e.g., Remote Desktop, NetMeeting).
• Issue Resolution: Capable of resolving software, hardware, server, and networking issues, including VPN-related problems.
• Security: Proficient in anti-virus software management, including Kaspersky, Symantec, Eset Nod32, and MacAfee.
• Outlook/Exchange: Competent in troubleshooting MS Outlook/Exchange issues.
Company industry:
IT Services
Job role:
Information Technology

IT Support

January 2012 - July 2013

Adecco India Pvt. Ltd.

India

January 2012 - July 2013

• Issue Handling: Proficient in using Remedy Ticketing Tool for issue resolution.
• User Support: Skilled in providing user support and troubleshooting for PCs.
• User Account Management: Capable of creating user accounts and managing share permissions.
• Security Patching: Experienced in Windows security patching through WSUS Server.
• Antivirus Management: Competent in updating antivirus software via EPO 4.0 Server.
• Software Configuration: Proficient in Land Desk & Patch Link installation and configuration.
• Technical Support: Able to provide both on-site and remote technical support with remote access tools.
• Team Collaboration: Collaborative approach in working with L2 Server and Network Teams.
• Server Management: Knowledgeable in DNS and DHCP Server installation and maintenance for large user bases (2000+ users).
• Virtualization: Skilled in ESXi 4.1 Server installation on Dell Power Edge machines and VMware machine configuration and installation
Company industry:
Other Healthcare Services
Job role:
Information Technology

IT Technical Support Engineer

November 2008 - January 2012

Wipro Infotech

United Arab Emirates

November 2008 - January 2012

• Server Management: Proficient in managing Windows Servers, including File Servers and Print Servers.
• User Account Management: Capable of troubleshooting domain login issues and creating user accounts (login/mail/security groups) with home folder setup.
• Database Maintenance: Experienced in maintaining call monitoring databases.
• Collaboration: Collaborative approach in working with L2 support for resolving desktop issues.
• Printer Management: Skilled in network and standalone printer installation and maintenance.
• Backup Strategy: Proficient in designing and implementing backup strategies.
Company industry:
IT Services
Job role:
Information Technology

Education

Rabindranath Tagore University

April 2023

April 2023

Bachelor's degree, Bachelor Of Computer Application

India

Skills

MICROSOFT WINDOWS
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MICROSOFT WINDOWS
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COLLABORATION
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COLLABORATION
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INSTALLATION
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INSTALLATION
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MICROSOFT OUTLOOK
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MICROSOFT OUTLOOK
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TROUBLESHOOTING (PROBLEM SOLVING)
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TROUBLESHOOTING (PROBLEM SOLVING)
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MANAGEMENT
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MANAGEMENT
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VIRTUAL PRIVATE NETWORKS (VPN)
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VIRTUAL PRIVATE NETWORKS (VPN)
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WINDOWS SERVERS
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WINDOWS SERVERS
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DESKTOP SUPPORT
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DESKTOP SUPPORT
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DOMAIN NAME SYSTEM (DNS) SERVERS
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DOMAIN NAME SYSTEM (DNS) SERVERS
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Languages

English

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