Rajesh Katoori

• Delivered end-user support for hardware, software, operating system, and basic network
issues through tickets, calls, chat, and remote tools.
• Administered Active Directory / Entra ID for user account creation, security groups,
permissions, password resets, lockouts, and user lifecycle management.
• Managed Microsoft Intune for endpoint enrolments, compliance policies, MAM/MDM,
BitLocker recovery, and local administrator rights.
• Utilized SCCM for OS imaging, software deployment, patch management, and endpoint
compliance reporting.
• Provided full support and administration for Microsoft 365 services including Teams,
OneDrive, SharePoint, and Outlook.
• Supported Audio-Visual (AV) and video conferencing systems (Teams & Webex) for meeting
rooms and business continuity.
• Installed, configured, and troubleshot desktops, laptops, printers, scanners, and peripherals.
• Maintained accurate IT asset inventory and performed hardware/software lifecycle
management. Ensured timely resolution of incidents while escalating complex issues to senior team
members.

• Provided first-level technical support for hardware, software, network, printers, and ERP
systems.
• Installed and configured desktops, laptops, LAN networks, printers, scanners, and managed
print queues.
• Handled user account provisioning, access control, and role-based permissions.
• Conducted user training sessions, reducing recurring technical issues and improving system
adoption.