IT Officer
Techno Q
مجموع سنوات الخبرة :21 years, 1 أشهر
Reporting to Executive Director
Looking after corporate Office IT infrastructure and giving support to more than 250 users‟.
Working on technology like Active Directory 2016, Azure Cloud, Office 365, Navision
Currently working on as 1st line support for ERP Dynamic 365 Finance and operation Ent
Handling AVAYA telex system
Kaspersky Antivirus
Microsoft D365 F&O ERP in progress responsible for hardware setup and OS in Hyper V mode.
• Looking after corporate Office IT infrastructure and giving support to more than 250 users.
• Managing Information Technology infrastructure setup and Computer systems
• To plan, lead, and manage the day-to-day technical support and maintenance of the IT applications and databases used by the Company.
• oversee and ensure all IT applications are running efficiently with minimal errors/ bugs/ downtime.
• Meet with other department and use of technical resources to support goals and provide organizational plans for implementation of technology initiatives as per budget and requirement.
• Troubleshoot Hardware, Software, Network systems and training to end users
• Maintain accurate inventory of all IT assets and get optimum use of inventory.
• Monitor and update users about system security
• Working on technology like Active Directory 2012, Azure Cloud, Office 365
• Azure-Backup solution, Oracle backup.
• Handling AVAYA telex system and Aruba Wi-Fi setup with controller base
Joined the Murwab Group -Katara hospitality to support the new pre-opening properties. Currently working on The Avenue - A Murwab group 5* 172 room’s business hotel coming up in Doha.
Reporting to General Manager at unit level.
Design of infrastructure and hardware requirement for pre-opening stage and project coordination with Civil, Electrical, IT companies to achieve the hotel pre-opening target.
Setting up all IT infrastructure as per design, software installation, training of end users.
a self-motivated, get the things done & lead by example,
Infrastructure consists of active and passive network, software’s like Opera, symphony V2, SUN, FMC, IPTV, Guest Internet, Vingcard etc.
Vendor Management for getting timely support as per SLA
Reporting to Director-of-Finance at Hotel’s Unit level and technical reporting to Director-IT, Dubai
Demonstrated proficiency in managing team & motivating them for achieving business & individual goals.
Proficient in cementing healthy relationship with internal as well as external guest clients.
a motivational, out-of-the-box thinker & manager of lead by example,
Monitoring overall IT department operations.
Timely resolution of faults with the help of team members.
Vendor Management for getting timely support as per SLA
Joined as IT Manager in Alila Hotels as key member of Pre-opening team in March 2014
Successfully open hotel with in limited time with all functioning technology Projects, Wi-Fi setup, IPTV, CCTV etc.
Completed projects in short duration Symphony, Opera V5 Installation, BGM Systems, etc.
Giving training to new staff on Simphony, Opera, Saflock, WI-Fi, etc.
Managed Network System Administration Operations.
Redesigned existing system; hands on experience in development and testing.
Reporting to Director-of-Finance at Hotel’s Unit level and technical reporting to Director-IT, Dubai
Demonstrated proficiency in managing team & motivating them for achieving business & individual goals.
Proficient in cementing healthy relationship with internal as well as external guest clients.
Respected and seen as a motivational, out-of-the-box thinker & lead by example, change agent and proponent of empowerment and accountability.
Monitoring overall IT department operations.
Played a vital role in increasing client satisfaction level by implementing processes like: single sign-on in Micros 9700 RVC to save operation time, Court concept, etc.
Timely resolution of faults with the help of team members.
Initiated E-waste management process, and introduced rental printers to save OPEX, CAPEX etc.
Vendor Management for getting timely support as per SLA
Joined as hotel Pre-opening team member - Implemented IT. Infrastructure in short duration
Successfully open hotel with in limited time with all functioning technology Projects
Monitoring overall IT department operations.
Training for end users on different applications like Opera, Micros, Outlook, etc.
Vendor Development/Management/Negotiations.
Analysed requirement and designed system; prepared specifications for new projects
Prepared test plans and conducted testing; allocated work and conducted performance analysis.
Conducted system implementation and troubleshooting; undergone end users training.
Supporting to ‘Lab Information Management System’ functionality
Resolved day-to-day queries and LIMS application errors for end users
Worked closely with QA department for Standard Operating Procedure and documentations
Assist IT manager for overall IT department functionality
Joined as Team leader in IT department with hands on experience of Fidelio & M8700
Supporting day-to-day assistance to end users on Lotus, Opera, Micros, Hardware, and Internet etc.
Active team member in software migration of Fidelio 6.20 to Opera V3, M8700 to Micros 9700
Leading role in Guest connection table management software installation and support
Budgeting of project, requirement gathering, training and vendor co-ordination
Supporting day-to-day assistance to end users on Lotus, Opera, Micros, Hardware, and Internet etc.
Assist Asst. IT and IT manager for overall IT department functionality.
Joined as ‘FTC Team leader ‘in the Hotel IT Department
Supporting more than 100 desktop user’s for day to day operations as Fidelio, M8700 etc.
Giving support to the guests for internet and movie on demand related issues
Installation of Fidelio, Outlook Express.
Resolving micros hardware issues
Performed Night audit process on Micros and Fidelio
Joined as ‘EDP-In-charge ‘to look after 100 room business hotel, managing single handed
Installation of IDS V4 ERP client on end user’s desktops,
supporting more than 20 desktop user’s for day to day operations on IDS
Giving support to the guests for internet related issues
IT asset management
Joined as ‘EDP Assistance ‘for 100 room business hotel
Installation, set up, supervision & user support for PMS Fidelio 6.20 and ShawMan POS
Giving support to the guests for internet related issues and IT asset management
Assist EDP Manager for day to day IT department functionality
joined as ‘Guest Internet Support Engineer’, sited at Taj President Hotel, Cuff Parade Mumbai
Giving Internet support for guests, giving software & hardware support for all guest queries
Maintaining the records of all the room guest, business centre & conference revenue details
Reconciliation of guest room revenue VS Fidelio revenue and follow up with Finance for revenue
Send monthly reports to manager on revenue, guest complaints, lease line MRTG, down time