General Manager/Gm
SHOWHOW2 LEARNING MEDIA PVT. LTD.
Total years of experience :29 years, 3 Months
Showhow2 Learning Media Pvt. ltd is one of the pioneers in creating video based training contents. SH2 has own Visual Learning Platform- KnowledgeBridge, that aims to provide the requisite training to Human resource to reap the benefits of demographic dividend.
General Manager -Client Acquisition and Project management
• Formulate company's product launch plans for current year and product road map for next two years.
• Drive the top line and bottom line business plans for current year.
• Identify the verticals to be targeted for the business and execute the plans.
• Develop new channel partners for sales.
• Recruit and coach the team members for sales competency and product pitching.
• Prepare and measure the effectiveness of new marketing programs through defined matrices
• Co-ordinate with the production team and customer to ensure flawless and timely project delivery.
Dascom is the leading manufacturer of printing solution products having one of the largest international client base .
Marketing & Sales Manager - Indian Operations
• Head of Dascom's Indian Marketing, Sales, After Sales Support and operation activities.
• Study the Indian market requirements, give inputs to the R&D department in China for new products development & customize the product suiting to the Indian customer requirements..
• Study the competition products and their marketing programs and formulate strategies to win over the customer.
• Appoint Sales and service partners
• Coordinate and obtain the necessary certifications for the product to comply with the Indian statutory requirements.
• Recruit, mentor and manage the sales team and support partners and help them to close the deals.
• Stock planning
• New business development and large account management
• Interact with CTOs / IT Heads of the corporate companies promote the product as a solution
.
Key Accomplishments:
• Established Dascom brand in India.
• Successfully launched five new products in the Indian market within six months
• Set up and established the support & sales infrastructure for Dascom in India .
• Acquired key accounts in BFSI and other verticals through solution sales
• Grown the business over 300% within one year
• Head of Service Business Division, with full P&L responsibility.
• Handled Service delivery, Technical Support, Service Revenue, Logistics & call centre departments with team size of 1000+ people with 16 direct reportees.
• Formulated strategic business plans for the BU to maximise customer satisfaction and revenue generation.
• Streamlined India operations of the support function by contributing towards policy guidelines and providing support back-up to facilitate achievement of targeted business volumes.
• Set up new process and streamlined the operations of defective spare parts collections, AMC sign off, Partner engineer training, Call centre performance enhancement, Corporate account support, Product evaluation procedure etc.
• Review the product performances and take necessary corrective actions.
• Visit large corporate accounts and national system integrators on regular basis and take their feed backs and implement corrective measures.
Key Accomplishments:
• Set up new process in place for the spare parts movement, defective collection and installation failure tracking mechanism
• C-Sat survey score reached above 93%.
• Successfully set up the in-house repair team & Achieved 110% on top line revenue
• Designed business plans for the product group and extended support to product launches, promotions, developing channel networks, managing client relations etc
• Managed sales, marketing & logistics for the division by effectively planning & implementing various marketing activities like conducting market study, monitoring competitor's moves, product pricing, channel development etc
• Conducted market study for the new product line, found reliable overseas partners, evaluated their products, signed off business partnerships , and launched it in Indian market
• Finalised international partnership with Gaincha & Zonerich for the POS range of products, and Avision for Image scanners and launched these products in Indian market
• Drove national system integrator engagement program, conceptualised & successfully executed channel promotion programs and promotional strategies like conducting road shows, organising exhibitions, arranging end customer meets .
• Ran regular marketing communication activities by circulating case studies, customer application documents, Product feature write ups, mailers to both internal sales team and channel partners . Created audio visuals for product launches and training program
• Doubled the revenue from Impact Printers within 2 year time and increased the bottom line by 300% during the same period.
• Guided and helped the sales team to win major tenders by involving in presale activities like participating on Pre-bid meetings, formulating technical specifications for the tender, preparing the tender technical compliance, giving customer presentations and motivating to close the deals on premium. Also empanelled products in DGS&D and NIC rate contracts.
• Job involved price clearance for bids, NSI coordination, Price negotiation & stock planning with the Principals, production planning with the factory, Principal Management, sales and service reviews, top and bottom line management of the product category etc.
Key Accomplishments:
• Always overachieved the targets.
• Grew Line Matrix Printer business over 3 times within 3 years (form 750 units to 2750 units) per year
• Grew HSDMP business also form 800 units to 3000 Units per year
• Was member of the critical resource group of the company and senior leadership team
• All four years received the award for the best product manager.
• Responsible for Service delivery though 15 Service Partners and ensure customer satisfaction in Kerala Region
• Conduct product evaluation which involves product pre-launch beta testing, product compatibility test for large bids, application test for different operating environments and send product improvement recommendations to the Engineering team for product improvement / standardisation.
• Handle the technical escalations from the field and give solutions to the field engineers, monitor the performance of partners and engineers and conduct training on the products.
• Manage the local ware-house, plan the spare parts availability for the region.
• Monitor the spare parts movement to and from the ASPs and Warranty stockist and Central Warehouse .
• Follow up the pending calls with ASPs and ensure the TAT above 90%.
• Sell Laser, Dot Matrix, Line Matrix and Thermal Printers, Plastic Card Printers, Printer consumables in Kerala region.
• Handled sales of Lipi range of Products with hardcore sales though cold calling.
• Always will be the first one to sell the new product launched by the company.
• Build up the business form scratch and bagged very big orders from Banks, Government Institutions and corporate and grown over 100% YOY.
• As a branch head was leading a team of five Service Engineers and 3 sales executives.
Attend preventive and corrective maintenance calls
. Sign off Annual maintenance contracts for Printers
. Sell the Lipi range of products in Goa region
The co is a renowned manufacturer of communication equipments and High Speed Dot Matrix Printers - now known as Accel Transmatics.
Senior Customer Support Engineer - HS DMPs, Telex Machines, Call Monitors PCs in Goa.
• Successfully managed customer support activities in assigned territory and provided quick resolution of customers issues Acted as ‘One man operation’ for the sales and support
Course Completed
