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Rajit Ahuja, Customer Service Executive

Rajit Ahuja

Customer Service Executive·Teleperformance Global Business Pvt. Ltd.

India

Bachelor's degree, Business Administration

Work experience

Total years of experience: 4 years, 7 months

Customer Service Executive

November 2025 - January 2026

Teleperformance Global Business Pvt. Ltd.

Noida, India

November 2025 - January 2026

• Managed backend operations for a global logistics client.
• Resolved customer and client queries through internal support systems.
• Processed service requests with high accuracy.
• Coordinated with multiple teams for timely issue resolution.
• Maintained SLA, quality and compliance standards.
• Supported smooth operational workflows and customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing

Senior Representative – Operations

July 2025 - August 2025

Concentrix India Pvt. Ltd.

Gurgaon, India

July 2025 - August 2025

• Delivered customer support through voice and operational processes.
• Handled customer escalations professionally.
• Maintained customer satisfaction and quality metrics.
• Worked within SLA and KPI-driven environments.
• Collaborated with internal departments to resolve customer issues.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Relationship Officer

July 2024 - March 2025

AU Small Finance Bank

Delhi, India

July 2024 - March 2025

• Assisted customers with account-related requests and banking services.
• Resolved customer queries and service issues.
• Maintained compliance with banking procedures.
• Coordinated with branch operations to ensure timely service delivery.
• Supported customer documentation and account maintenance.
Company industry:
Banking
Job role:
Banking

Key Account Manager

October 2023 - March 2024

IndusInd Bank

Noida, India

October 2023 - March 2024

• Managed customer service requests for retail and premium clients.
• Resolved escalations within defined turnaround times.
• Maintained customer records and documentation.
• Coordinated with operations teams to improve service quality.
Company industry:
Banking
Job role:
Banking

Senior Relationship Manager

January 2023 - June 2023

Bajaj Capital

Noida, India

January 2023 - June 2023

• Delivered customer support for financial service requests.
• Assisted clients with documentation and account servicing.
• Ensured high levels of customer satisfaction.
• Maintained accurate customer records.
Company industry:
Financial Services
Job role:
Finance and Investment

Senior Preferred Relationship Manager

April 2022 - January 2023

Edelweiss Finance & Investments Ltd.

Delhi, India

April 2022 - January 2023

• Managed customer service for high-value clients.
• Processed customer requests efficiently.
• Coordinated with internal teams for issue resolution.
• Ensured service quality and regulatory compliance.
Company industry:
Financial Services
Job role:
Finance and Investment

Assistant Executive – Customer Service

November 2020 - March 2022

iEnergizer

Noida, India

November 2020 - March 2022

• Delivered customer support through voice-based processes.
• Resolved customer inquiries while meeting quality targets.
• Maintained excellent customer satisfaction.
• Worked in an SLA-driven international customer service environment.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Intern

June 2019 - August 2019

Edelweiss Broking Ltd.

Delhi, India

June 2019 - August 2019

• Assisted with customer onboarding documentation.
• Supported operational and administrative activities.
• Maintained customer records with accuracy.
Company industry:
Financial Services
Job role:
Finance and Investment

Education

CCS University

April 2021

April 2021

Bachelor's degree, Business Administration

India

Skills

BACK END SOFTWARE ENGINEERING
Intermediate
BACK END SOFTWARE ENGINEERING
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate

Languages

English

Expert

Hindi

Expert

Hobbies and interests

Traveling