Rajmohan Muthukumarasamy

• Supervised various Application Support activities and escalated issues if required
• Involved in the sharepoint online migrations
• Responsible for on-prem applications to Azure cloud.
• Responsible for committed Service Delivery & Support activities as per agreed requirements
• Designed and implemented processes as per IT service principles.
• Managing a team to make sure that all the support activities within SLA
• Ensured that agreed targets are met and appropriate qualitative standards achieved.
• Coordinated with client and participated in Monthly, Weekly Meetings
• Prepared reports for Operations Manager as per reporting metric
• Assisted in hiring of all team members as per company objectives
• Analyzed the Change Management processes and recommended changes to it
• Managing Service, development and devops team
• Met project deadlines without sacrificing build quality or workplace safety..

 Derived scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment
 Ensure delivered solutions meet/perform to technical and functional/non-functional requirements
 Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners
 Ensure delivered solutions are realized in time frame committed; work in conjunction with project sponsors to size and manage scope and risk
 Provide support and technical governance, expertise related to cloud architectures, deployment, and operations
 Implemented cloud architecture and implementation features (OS, multi-tenancy, orchestration, elastic scalability)
 Contributed to DevOps tool chains and processes

Analyze Business requirement specification provided by client to develop System
requirement documents.
Work closely with Business Analyst and client project managers to understand
the business requirements.
Review all submitted Technical Specifications to ensure that all proposed
business solutions are compliant with existing functional specification document.
Involved in UAT support, System Test Support.
Preparing work specifications with co-ordination of the Project Leader and the
team

Handled a team at offshore.
Developed Custom Web parts, user controls, WSP, Site definition and features for
deployment of project deliverables using WSP Builder tool
Regular interaction with clients, on site team and offshore team
Manage time efficiently to respond to clients queries - located at different time
zones globally.
Ensure the team delivers excellent customer service to the business.
Ensure business continuity is in place and regularly tested for applications.
Identify opportunities for process and service improvement.
Involved in the documentation such as AID, HLD, LLD