Senior Customer Service Agent
Terminal Operations| Qatar Airways Group (RPO Staff)
مجموع سنوات الخبرة :2 years, 10 أشهر
• To deliver premium customer service and drive operational efficiency
• To genuinely care for our passengers by creating a memorable experience in their travel journey
• To pro-actively identify and assist passengers requiring assistance and provide them with suitable solutions
• To collaborate with stakeholders to deliver premium customer service
Managed the portfolio of high net worth individuals.
• Offered 360 degree banking to the individual professional and business ecosystem. Nurtured the current customer relationships and maintained the quality of the portfolio
• Formulated sales strategies, tapped into cross-selling and upsell opportunities, and ensured maximum customer reach.
• Provided customer with overall banking solution while considering the needs as well.
• Manage and increase the utilization of working capital limits sanctioned to corporate clients with annual turnover of more than INR 50 Cr.
• Cater to trade finance and cash management service Collaborate with the Wholesale Banking Group,
• Monitored and addressed HNI clients banking and investment requirements. Focused on business development across liabilities, assets, and fees to sustain and achieve growth.
• Increase revenue from existing relationships and explore different business opportunities with existing clients