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Rajoob Avarasukutty فيتيل أمبالاث, Head of Operation/Property & Owners Association

Rajoob Avarasukutty فيتيل أمبالاث

Head of Operation/Property & Owners Association ·Ossol Owners Association Management

قطر

بكالوريوس, Administration And Commerce

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 1 أشهر

Head of Operation/Property & Owners Association

سبتمبر 2023 - حتى الآن

Ossol Owners Association Management

الدوحة، قطر

سبتمبر 2023 - حتى الآن

• Lead and manage the Owners Association management team effectively.
• Oversee contract management for Buildings/Owners Association projects.
• Provide comprehensive training for new employees and conduct regular training reviews for established staff.
• Supervise all association management buildings to ensure smooth operations.
• Conduct regular reviews to monitor the performance of department staff.
• Establish and implement Owners Association policies and procedures.
• Ensure compliance with relevant laws and regulations in Owners Association management.
• Manage the Facilities Management team and delegate duties accordingly.
• Foster and maintain positive relationships with contractors and coordinate necessary maintenance schedules.
• Cultivate productive relationships with Developers, Owners, and Tenants.
• Monitor Building association accounts and cash flows meticulously.
• Oversee the collection of service charges and maintain accurate budget documentation.
• Implement and enforce Owners Association and master community rules and regulations.
• Evaluate FM companies based on Key Performance Indicators (KPIs).
• Collaborate with the board to devise strategies for managing common areas and nurturing a sense of community within the building or community.
• Evaluate monthly building operations in conjunction with the management team.
• Provide regular reports to the CEO on Owners Association Management activities.

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Head Of Operation for Property & Owner Association Management

يناير 2023 - حتى الآن

Ossol Owners Association Management,

الدوحة، قطر

يناير 2023 - حتى الآن

• Lead and manage the Property and Owners Association management team effectively.
• Oversee operations and contract management for Buildings and Owners Association properties.
• Oversee the Move-in and Move-out policies and utility registration process.
• Ensure full compliance with all laws, regulations, and codes from relevant authorities.
• Monitor and coordinate insurance matters, including handling insurance claims related to common areas.
• Manage the Facilities and Owners Association management teams and delegate duties accordingly.
• Propose the annual FM CAPEX budgets for assets and coordinate approval with management.
• Manage mobilization plan execution to ensure timely and efficient project handover.
• Review condition surveys and track defects in the Defects Liability Period (DLP) system.
• Monitor Building Association accounts and cash flows meticulously.
• Oversee the collection of service charges and maintain accurate budget documentation.
• Implement and enforce Owners Association and master community rules and regulations.
• Evaluate FM and third-party contractors based on Key Performance Indicators (KPI & SLA ).
• Provide comprehensive training for new employees and conduct regular training reviews for existing staff.
• Evaluate monthly building operations in collaboration with the management team.
• Provide regular reports on operational activities to developers, board members, and the CEO

مجال الشركة:
العقارات

Head of Property Management

يناير 2023 - ديسمبر 2023

Challenge Group Qatar

الدوحة، قطر

يناير 2023 - ديسمبر 2023

Manage all aspects of assigned properties.
• Maintain a positive, productive relationship with tenants and Landlords.
• Maintains property by investigating and resolving tenant complaints, enforcing rules of
occupancy, inspecting vacant units, completing repairs, planning renovations, and contracting
with landscaping and snow removal services.
• Inspection of property and amenities, including pool and fitness facility maintenance,
landscaping, waste removal, etc.
• Do the rounds and visual inspection with the FM team.
• Manage the Hard service and soft service teams with standard guidelines of QHSE.
• Common area inspection and inform Facilities Management team.
• Allocate the duties and responsibilities for the Property and Facility Management team.
• Negotiate leases/contracts with contractors in a timely and reliable manner.
• Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements,
preparing an annual budget, scheduling expenditures, analyzing variances, and initiating
corrective action.
• Coordinate with FM, Security, and Soft Service for development activities, training, and
timely inspection services.
• Lead and guide the execution of all property management activities ensuring that they are in
line with established guidelines and expectations.
• Enforces occupancy policies and procedures by confronting violators.
• Follow the law and the implementation for asset & Property Management.
• Monitor all the department’s staff performance with a review

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Manager – Property Owners Association & Facility Management Affairs

يناير 2021 - يناير 2023

Mullak Community Management,

الدوحة، قطر

يناير 2021 - يناير 2023

• Oversee the management of the OA, & Community Management.
• Reviewed monthly SLA/KPI performance of service providers to ensure contract compliance.
• Ensured SLA targets were met and issued NCRs for any breaches as per contract terms.
• Monitored asset audits to verify service provider adherence to global best practices in Facilities Management.
• Maintain building systems by contracting maintenance services and repairs.
• Review the budget audit for the Property & owners association.
• Ensure property security by contracting security patrol services, installing, and maintaining security devices, establishing
and enforcing precautionary policies and procedures, and responding to emergencies.
• Manage the in-house Facilities Management team, outsource to other Contractors for specialized jobs

مجال الشركة:
العقارات

Manager – Property & Owners Association

أبريل 2021 - ديسمبر 2022

Mullak Community Management

الدوحة، قطر

أبريل 2021 - ديسمبر 2022

Managing Facilities management and Association management team
• Managing Owners Association/Community and Master community.
• Contract management for the Buildings/Owners Association projects.
• Maintains building systems by contracting for maintenance services and repairs.
• Secures property by contracting with security patrol service, installing, and maintaining security
devices, establishing, and enforcing precautionary policies and procedures, and responding to
emergencies.
• Handles complaints or difficult calls for Landlords and Tenants.
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• Managing the in-house Facilities management team, outsourcing to other Contractors for
variance jobs, and assigning the 3rd Party Contractor for BCA (Building Condition Audit).
• Train new employees and hold training reviews for established employees.
• Implementing and establishing the Property/Owners Association and master community rules
and regulations.
• Working with the board to develop strategies for the management of common areas,
including the creation of a sense of community within the building or community.

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Property/Community Association Manager

أبريل 2019 - يناير 2021

Three60 Communities

دبي، الإمارات العربية المتحدة

أبريل 2019 - يناير 2021

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Community Manager

يناير 2019 - يناير 2021

@Three60 Communities

دبي، الإمارات العربية المتحدة

يناير 2019 - يناير 2021

مجال الشركة:
العقارات

Owner Association Manager

أغسطس 2018 - أبريل 2019

Al Sayyah and Sons (Owner Union)

دبي، الإمارات العربية المتحدة

أغسطس 2018 - أبريل 2019

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Community Manager

يناير 2018 - يناير 2019

@Owners Union

دبي، الإمارات العربية المتحدة

يناير 2018 - يناير 2019

• Developed and proposed annual OPEX/CAPEX budgets for the asset, securing management approval, and monitored
execution to optimize expenditures and ensure cost-effective service and maintenance contracts for Owners
Association and Community Management.
• Reviewed and verified invoices, ensuring contractor and vendor services met client quality and satisfaction standards.
• Implemented and maintained policies and procedures to ensure effective governance, operational compliance, and
best-in-class Health, Safety, Emergency, and Fire Safety standards.
• Conducted weekly inspections to verify asset health, safety, and condition, and addressed daily complaints and reactive
maintenance.
• Managed the team to enforce Service Level Agreements with service providers, coordinating access for preventive and
reactive maintenance without impacting SLAs/KPIs.
• Oversaw technical, management, and financial reporting related to common area services, regularly submitting reports
to the board and general assembly.
• Performed regular inspections of common areas, promptly reporting issues to the Facilities Management team.
• Coordinated and attended board, committee, and general assembly meetings, implementing decisions and maintaining
legally required books and records.
• Represented the owners association in meetings with governmental and semi-governmental entities and handled day
to-day operational matters on their behalf.

مجال الشركة:
الاستشارات المالية والاقتصادية

Assistant Owners Association Manager

ديسمبر 2013 - يوليو 2018

Asteco Property Management

دبي، الإمارات العربية المتحدة

ديسمبر 2013 - يوليو 2018

Ensure consistent maintenance and overall functionality of the residential community.
• Address and resolve resident complaints in a timely and effective fashion.
• Inspection of community common area, and amenities, including pool and fitness facility
maintenance, landscaping, and waste removal.
• Experienced with soft service management, cleaning, security, pest, etc.…
• Common area inspection and inform Facilities Management team.
• Develop and adhere to community budgetary restrictions in collaboration with the Board of
Directors.
• Negotiate with AMC contractors and service providers.
• Address and resolve neighborhood problems and complaints tactfully and promptly.
• Update community & Master community rules and regulations with residents.
• Manage and maintain a balanced budget.
• Prepare the OA Budget for the common area maintenance and utilities.
• Building supervision and monitoring of admin staff

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Assistant Owners Association Manager

نوفمبر 2016 - يناير 2018

Asteco Property Management LLC

دبي، الإمارات العربية المتحدة

نوفمبر 2016 - يناير 2018

مجال الشركة:
العقارات

Community/Property Administrator

ديسمبر 2013 - أكتوبر 2016

Asteco

دبي، الإمارات العربية المتحدة

ديسمبر 2013 - أكتوبر 2016

• Ensure consistent maintenance and overall functionality of the residential community.
• Address and resolve resident and neighbourhood complaints promptly.
• Coordinate insurance coverage and claims for common areas.
• Manage soft services (cleaning, security, pest control, etc.).
• Develop and manage community budgets in collaboration with the Board of Directors.
• Prepare OA budgets for common area maintenance and utilities.
• Arrange and attend meetings with AMC contractors; submit monthly/quarterly reports.
• Negotiate contracts with AMC and service providers to ensure optimal service delivery.
• Maintain strong relationships with owners and residents.
• Verify payments, receive cheques/cash/PDCs, track online transactions, and perform reconciliations.
• Supervise building operations and administrative staff for smooth daily operations.
• Coordinate with residents on community and master community rule updates.
• Organize OA board meetings and present financial and operational reports.
• Ensure financial stability through effective budget management and oversight.

مجال الشركة:
العقارات

Property and Community administrator

أغسطس 2011 - نوفمبر 2013

Emirates National Investment

دبي، الإمارات العربية المتحدة

أغسطس 2011 - نوفمبر 2013

Coordinate and arrange meetings with AMC contractors with monthly reports.
• Administration, Accounts Receivable, Accounts Payable, coordinate with Finance Dept.
• Generate service charges invoices (Quarterly), receipts, and statements for the Landlord.
• Assist in setting up budget line items in myStrataware and Excel.
• Maintain excellent relationships with owners and residents of the property.
• Meeting with the OA board with a monthly report as per the OA manager’s instructions.
• Send notice to all owners and tenants for all kinds of property information.
• Post notice for each schedule on notice boards, and television, my-community applications.
• Verify payment with the statement, receiving cheques, cash PDC, online transaction details &
reconciliation.
• Update owner’s, and tenant’s information on my strata/ owner association system.
• High volume phone calls to assigned delinquent customers with OA enquires.
• Processing of move-in and move-out, as per the tower rules.
• Coordinate with Developers and Board members for approval of AMC Contracts.
• Maintain utility payments for each property.

مجال الشركة:
العقارات
الدور الوظيفي:
الإدارة

Property & Community Administrator

يناير 2011 - نوفمبر 2013

Emirates National Investment|

دبي، الإمارات العربية المتحدة

يناير 2011 - نوفمبر 2013

مجال الشركة:
العقارات

Logistics Officer

فبراير 2007 - أغسطس 2010

Finsa Trading Middle East

دبي، الإمارات العربية المتحدة

فبراير 2007 - أغسطس 2010

مجال الشركة:
التصنيع
الدور الوظيفي:
النقل والخدمات اللوجستية

Senior Logistics Office

يناير 2007 - يناير 2010

Finsa Trading Middel East

دبي، الإمارات العربية المتحدة

يناير 2007 - يناير 2010

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Logistics Executive

يونيو 2004 - يناير 2007

Dangaard Telecom

دبي، الإمارات العربية المتحدة

يونيو 2004 - يناير 2007

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
النقل والخدمات اللوجستية

Logistics Executive

يناير 2004 - يناير 2007

Dangaard Telecom FZE

دبي، الإمارات العربية المتحدة

يناير 2004 - يناير 2007

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

التعليم

Kurukshetra University

يناير 2012

يناير 2012

بكالوريوس، Administration And Commerce

الهند

Kurukshetra University

مايو 2011

مايو 2011

بكالوريوس، Bachelors of Commerce

الإمارات العربية المتحدة

المعدل التراكمي (نسبة مئوية): 79%

المعدل التراكمي (نسبة مئوية): 79%

Specialized in Commerce

Kerala Govt

يناير 2001

يناير 2001

بكالوريوس، Administration And Commerce

الهند

Kerala Govt

يناير 1998

يناير 1998

بكالوريوس، higher secondary

الهند

Skills

Logistics
Expert
Logistics
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Association Management
Expert
Association Management
Expert
Real Estate
Expert
Real Estate
Expert
ASSET MANAGEMENT
Expert
ASSET MANAGEMENT
Expert
PROPERTY MANAGEMENT
Expert
PROPERTY MANAGEMENT
Expert
OWNERS ASSOCIATION MANAGEMENT
Expert
OWNERS ASSOCIATION MANAGEMENT
Expert
ACCOUNTS RECEIVABLE
Expert
ACCOUNTS RECEIVABLE
Expert
COMMUNITY MANAGEMENT
Expert
COMMUNITY MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
REAL ESTATE
Expert
REAL ESTATE
Expert
BUDGETING
Expert
BUDGETING
Expert
MASTER COMMUNITY MANAGEMENT
Expert
MASTER COMMUNITY MANAGEMENT
Expert
BUDGETING
Intermediate
BUDGETING
Intermediate
COMMUNITY MANAGEMENT
Intermediate
COMMUNITY MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
ENTREPRENEURSHIP
Intermediate
ENTREPRENEURSHIP
Intermediate
ETHICAL LEADERSHIP
Intermediate
ETHICAL LEADERSHIP
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
Logistics
Expert
Logistics
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Association Management
Expert
Association Management
Expert
Real Estate
Expert
Real Estate
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
فيس بوك
فيس بوك
انستغرام
انستغرام

اللغات

الانجليزية

متمرّس

الهندية

متمرّس

الملايام

متمرّس

التدريب و الشهادات

الشهادات
Under training for CMCA Certified Manager of Community Associations)
M100 Owners Association Management
Community Association Institute
Aug 2018

الهوايات والاهتمامات

singer

I am a Professional singer and stage performer and I do anchoring hosting shows, event management

Badminton