Assistant IT Manager
Vogue International-Dubai
Total des années d'expérience :10 years, 9 Mois
At present we are having 700 IT users and other IT peripherals plus 150 Retail Showrooms total reporting teammates 15.
Developing the cost estimates and recommending systems development as well as up-gradations to existing systems; evaluating infrastructure services equipment and software for purchase
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Setting up the IT Roadmaps and explaining the to the Top Management and getting their approval and advise and implementing the same
Keep updating the IT environment and securing from all the threads and keeping the data and backup at safe
Managing and reporting on the allocation of IT budget
Providing direction for IT team members
Identifying opportunities for team training and skills advancement
Responsible for license compliance across all Infrastructure services
Responsible for managing and maintaining an effective IT Security Strategy, while ensuring compliance with internal policies and Country regulations
Maintain accurate inventory and record of all hardware, software and others
Managing IT staff by recruiting and training employees, communicating job expectations, and monitoring performance
Overseeing the annual IT budget and ensuring cost-effectiveness.
Prepare a monthly report regarding the systems and issues related to the smooth operation of application software
Identifying and acting on opportunities to improve and update software and systems
Developing and implementing IT policy and best practice guides for the organization
Designing training programs and workshops for staff
Conducting regular system audits
Running and sharing regular operation system reports with senior staff
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
I am Responsible for smooth functioning and co-ordination of vendors for
IPTV, Telephony systems and other software vendors, etc.
I am Responsible for overseeing and handling network configuration,
Servers, Workstations, Networking equipment, PABX, email accounts, and
also support for the underlying server/desktop infrastructure.
Good knowledge of server hardware, Disk storage technology, I/O devices,
Anti-virus setup and support, Maintains a system error/progress logbook
and deals with reported problems.
Monitors and maintains a proper inventory of hardware and software, licenses.
Keep updated with the latest hotel technology and security risks regularly
I have Knowledge of network infrastructure, including CAT5/6 cabling,
wireless networks, network switches, WAN/LAN, domain controller, Active
Directory, firewall, and VPN applications.
Managing leadership in the establishment of project scope, technical
strategy, cost, budget and staff support requirements with new IT
Installing, Configuring and Troubleshooting of Networking Equipments:
Demonstrated ability to provide user support by means of remote access tools Proven
skills in Windows 7, 8 Microsoft Office 2007/2010 and Antivirus software Able to
configure and use Microsoft Enterprise, Active Directory and IBM Lotus
Installed and configured DHCP Client/Server
Router: Basic Configuration and monitoring of Cisco 2900, 2950, 1800 etc.
Switches: Basic Configuration and VLAN setup on Cisco 1900, 2950, 2960 Switches
Implemented HP-Open view for network management
Monitoring servers using BMC patrol Express
Backup Management, Reporting and Recovery
Disaster Recovery
Provide support to end users relating to hardware and software, computer applications,
LAN components and peripheral
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users
Supervise complaint ticketing system and follow timely resolution of all work orders
Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software
Recommend and apply solutions, including on-site repair for remote users
Oracle E-business Suite ERP R12&oracle pos configuration
Having good experience in Inventory control
Updated the perpetual inventory daily with prior day’s receipts and adjusted the
Perpetual system for all outgoing shipments
Invoice intent checking against the PO’s (contract, tender, IOR)
Arrange the support documents for all invoices for Finance submission.
Coordinating with suppliers for on time delivery and delay queries.
Installing Point-of-Sale
Configuring Point-of-Sale
tech support Eng.
Provide EDMS customer support and technical issue resolution via E-Mail, phone and
other electronic medium.
Configuration of customer’s account for EDMS including setup and access rights
assignment.
Configuration of project details for successful implementation.
Provide basic troubleshooting of customer problems relating to both software and
hardware issues by obtaining a general understanding of OS and application.
Perform creation of new accounts using EDMS Admin tool.
Update technical documentation.
Coordinate with other support personnel to resolve more complex problems.
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The network support specialist helps establish a computer network and keep it operational. Their tasks may include installing and maintaining network systems and equipment, monitoring network performance, and utilizing network testing equipment to correct problems. Computer network support specialists may work on network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. They perform network maintenance to ensure networks operate correctly with minimal interruption.
troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required; providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications; setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate); prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals,
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