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Rakan Alenezi, IT Support & Help Desk Intern

Rakan Alenezi

IT Support & Help Desk Intern·Northern Border University

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 0 years, 3 months

IT Support & Help Desk Intern

June 2024 - August 2024

Northern Border University

Arar, Saudi Arabia

June 2024 - August 2024

• Provided end-user IT support for staff and students in a service desk environment, troubleshooting common
hardware and software issues.
• Installed and configured PCs, printers, and peripherals in labs and offices.
• Logged, tracked, and followed up on IT support requests using help desk/ticketing procedures.
• Supported troubleshooting of network connectivity issues (LAN/Wi-Fi) and assisted with basic IP
configuration.
• Collaborated with the IT team to ensure smooth operation of computer labs and office systems.
Company industry:
Primary, Prep, & Secondary School

Education

Northern Border University

May 2025

May 2025

Bachelor's degree, Computer Science

Saudi Arabia

GPA (point): 4.51 out of 5

GPA (point): 4.51 out of 5

Graduated with a Bachelor of Science in Computer Science from Northern Border University, achieving an Excellent GPA of 4.51/5.00 with Second-Class Honors. Built a strong foundation in IT infrastructure, database management, and software development. Awarded the 'Best Graduation Project' (2025) for designing and developing a full-stack price comparison platform (Maqadina), demonstrating the ability to translate complex academic concepts into functional, real-world technical solutions."
View attachment

Skills

CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE CCNA ROUTING AND SWITCHING
Intermediate
CISCO CERTIFIED NETWORK ASSOCIATE CCNA ROUTING AND SWITCHING
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
INFORMATION SYSTEMS SECURITY
Intermediate
INFORMATION SYSTEMS SECURITY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFRASTRUCTURE AUTOMATION
Intermediate
INFRASTRUCTURE AUTOMATION
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Preparation) Junior Cybersecurity Analyst – Career Path
Network+
COMPTIA
Mar 2026
Show credentials
Advanced Network Technology Bootcamp

Hobbies and interests

Automotive Mechanics & Performance Analysis

Researching and diagnosing complex automotive systems, analyzing high-performance transmission mechanics (e.g., ZF vs. PDK), and exploring vehicle engineering.