Rakan Arnaout, Lead Consultant

Rakan Arnaout

Lead Consultant

Devoteam

Location
Jordan - Amman
Education
Bachelor's degree, BIOTECHNOLOGY
Experience
18 years, 3 Months

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Work Experience

Total years of experience :18 years, 3 Months

Lead Consultant at Devoteam
  • Saudi Arabia - Riyadh
  • My current job since January 2019

Ministry of Justice
Lead the Establishment and initial operation of the Business Process management Office that will document, regulate and enhance internal operation across all ministry sectors.

Ministry of Commerce & Investment
Assisted in injecting digital objectives & KPI’s to enhance the ministry’s strategy
translation to actionable initiatives.

Saudi Authority for Industrial Cities & Technology Zones
Leading a team of two consultants to establish & operate the BPM documentation &
governance practices.

Senior Consultant at Devoteam
  • Saudi Arabia - Riyadh
  • November 2012 to December 2018

Ministry of Civil Service
Leading a track of three business & application consultants to develop business & technical blueprints, leveraging technological enablers & platforms for the rollout of remote working in the civil service sector.

Ministry of Justice
Leading project delivery with a team of 4 members to enhance private notarization & include the private sector in revenue generation (PPP).

Ministry of National Guard
Leading the Enterprise Architecture track to develop the services portfolio of the Command & General Staff College through value proposition analysis, utilizing technology to increase reach.

General Authority of Civil Aviation IT
Leading the business transformation track & the EA Office establishment with a team of 4 cross functional consultants & 1 SME to build the Business, Data, Applications & Infrastructure Architectures & department corporatization roadmap.

Capital Market Authority
Contributed to the operations of the EA office to deliver the 5 year long IT digital roadmap including ongoing service automation.

Ministry of Foreign Affairs
Lead the business Process reengineering & Systems analysis track to document & implement 60+ e-services offered nationwide to Saudi expats.

Ministry of Commerce & Investment
Contribute to the documentation of AS-IS & TO-BE for Consumer protection division.

General Authority of Civil Aviation
Lead a team of two consultants to develop the external services offered at King Khaled International Airport

Senior Business Analyst at eSense Software
  • Jordan - Amman
  • March 2010 to May 2012

Royal Hashemite Court
Lead contributor to Evventa event management solution
documentation & scope validation.

Senior Business Analyst at eStarta Solutions
  • Jordan - Amman
  • October 2007 to March 2010

Civil Status & Passports Department
Coordinate 3 teams of business analysts & lead Business Process Reengineering efforts in alignment with solution architectures.

Rule of Law Project
Assessing a set of existing reports for the Ministry of Justice to customize the Business Intelligence & real time reporting solution.

Technical Writer at Rubicon Group Holding
  • Jordan - Amman
  • October 2005 to October 2007

e-Learning Media; Mother & Child program, e-business & e-science Designing story boards & editing learning media.

Education

Bachelor's degree, BIOTECHNOLOGY
  • at Jordan University of Science and Technology
  • January 2004

Specialties & Skills

Enterprise Architecture
Business Analysis
Project Management
Innovation
Data Management
MICROSOFT OFFICE
Modelling and Documentation
Project Management
iServer EA Tool
Digital Strategy
Enterprise Architecture
ARIS EA Tool
Customer Journey Mapping
Service Design
Business Analysis

Social Profiles

Personal Website
Personal Website

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Languages

Arabic
Native Speaker
English
Expert
German
Intermediate

Training and Certifications

PMP (Certificate)
Date Attended:
August 2011
ITIL Foundation (Certificate)
Date Attended:
December 2018
TOGAF 9.1 Certified (Certificate)
Date Attended:
April 2014
Valid Until:
August 2019