Rakan Mal

• Supervise 15+ tour guides and 2 shift supervisors, managing daily operations, scheduling, and performance
evaluations for a team of 25+ direct and indirect reports.
• Lead digital transformation and archival digitization initiatives using Doroob-certified techniques; digitized hundreds
of documents to date.
• Coordinate with the Ministry of Culture for compliance, reporting, and operational standards across 3+ reporting
streams.
• Manage event logistics for 5-10 events per year, facility operations, safety measures, and resource allocation with
zero safety incidents over 2+ Years.
• Developed and implemented 3+ training programs that improved visitor engagement and exhibit readiness, resulting
in measurable satisfaction gains.
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• Oversaw VAPP (Vehicle Access & Parking Pass) operations across 2 major venues (KASC & PAAF), managing access
flow for thousands of personnel over 30+ event days.
• Managed a cross-functional team of 8 staff across multiple venues, handling meals, schedules, and shift planning for
12+ hour operational days.
• Developed and delivered 4+ targeted training programs for access control and operational procedures, training 100%
of team members.
• Led accreditation efforts for 500+ personnel, ensuring 100% compliance with international event standards with zero
violations.
• Built and maintained data tracking systems using Excel; compiled and presented daily reports to leadership, achieving
100% data accuracy.

• Planned and tracked deliveries using logistics software and real-time dashboards during 2 peak seasons (Valentines
Day, Mothers Day), managing 100+ daily deliveries.
• Coordinated with customer service to resolve delayed or failed orders, improving delivery success rates by an
estimated 10-15% during peak periods.
• Analyzed operational data, monitored inventory levels for 50+ SKUs, and ensured 100% policy compliance across all
shifts.

• Led and supervised sales teams in a busy entertainment setting with 50+ staff across 2+ shifts daily.
• Assigned tasks, led daily briefings for 15-20 staff, and assessed team performance against weekly KPIs.
• Managed shift schedules for 50+ employees, onboarded 10+ new staff, and provided ERP training resulting in 100%
system adoption.
• Handled till operations, cash reconciliation of SAR 5K+ daily, and financial reporting with zero discrepancies.
• Processed 100+ invoices monthly, tracked expenses, and coordinated refunds with finance, reducing processing time
by estimated 20%.
• Built strong customer relationships and increased repeat business by an estimated 15-20% through personalized
service.
• Delivered product presentations to 500+ customers and supported new staff training on ERP systems.