Front Office Supervisor
Hala Arjaan by Rotana
مجموع سنوات الخبرة :9 years, 9 أشهر
Assist the Front Office Manager in all aspects of the department and
ensure service standards are followed
Ensure proper staffing and scheduling of all Front Office colleagues in
accordance to productivity guidelines
Helping the team understand performance targets and goals.
Training or ensuring that workers are properly trained for their specific
roles.
Coordinating job rotation and cross-training.
Identifying and resolving workplace problems, including tardiness or
absenteeism.
Providing reports and activity updates to management.
Supervise daily shift process ensuring all team members adhere to
standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel
the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality
service.
Adhere to company credit limit / floor limit policies.
Assisting Reservation Team with bookings and reports.
Arrival check (rate discrepancy, transportation, packages included, room
allocation according to preference, profile notes, guest request,
preferences).
Performs other duties as assigned, requested or deemed necessary by
management.
Merging Profiles
E-standby Updates on a daily basis
Learning & Development updates(6 months plan, monthly calendar, quiz
for colleagues)
Month-end Reports (ADTA, Upselling, Paymaster checking)
Takes responsibility in the absence of the Duty Manager /Front office
manager
Register & process guests and their assigned rooms in a professional
manner
Accommodate guest requests on a friendly manner
Communicating with hotel staff on the status of guest rooms based on
their
preferences
Up-Selling guest rooms and promoting hotel services
Handling cash payments
Maintain guest details privately and confidential
Maintain a clean and neat front desk area.
Data Entry ( CID)
Micros update (long-term guests discount privileges and package)
Arrival (timing) and cancellation call (trying to retrieve the booking)
Credit Limit (Checking outstanding bills/rooms without deposit)
Rooms inspection
Courtesy calls (all in-house guest)
Minutes of Meeting
VIP check / Amenities Request
in