Rakel Berago

 Assist the Front Office Manager in all aspects of the department and
ensure service standards are followed
 Ensure proper staffing and scheduling of all Front Office colleagues in
accordance to productivity guidelines
 Helping the team understand performance targets and goals.
 Training or ensuring that workers are properly trained for their specific
roles.
 Coordinating job rotation and cross-training.
 Identifying and resolving workplace problems, including tardiness or
absenteeism.
 Providing reports and activity updates to management.
 Supervise daily shift process ensuring all team members adhere to
standard operating procedures.
 Train, direct the work of, resolve issues/problems and coach and counsel
the front desk team members to ensure a quality operation.
 Resolve customer issues, complaints, problems in a quick, efficient
manner to maintain a high level of customer satisfaction and quality
service.
 Adhere to company credit limit / floor limit policies.
 Assisting Reservation Team with bookings and reports.
 Arrival check (rate discrepancy, transportation, packages included, room
allocation according to preference, profile notes, guest request,
preferences).
 Performs other duties as assigned, requested or deemed necessary by
management.
Merging Profiles
E-standby Updates on a daily basis
Learning & Development updates(6 months plan, monthly calendar, quiz
for colleagues)
Month-end Reports (ADTA, Upselling, Paymaster checking)
 Takes responsibility in the absence of the Duty Manager /Front office
manager

Register & process guests and their assigned rooms in a professional
manner
 Accommodate guest requests on a friendly manner
 Communicating with hotel staff on the status of guest rooms based on
their
preferences
 Up-Selling guest rooms and promoting hotel services
 Handling cash payments
 Maintain guest details privately and confidential
 Maintain a clean and neat front desk area.
 Data Entry ( CID)
 Micros update (long-term guests discount privileges and package)
 Arrival (timing) and cancellation call (trying to retrieve the booking)
 Credit Limit (Checking outstanding bills/rooms without deposit)
 Rooms inspection
 Courtesy calls (all in-house guest)
 Minutes of Meeting
 VIP check / Amenities Request