FRONT DESK AGENT
HOTEL LA CIGALE
Total years of experience :4 years, 6 Months
• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
departments whenever he need to
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Serve guests while their sitting in the club lounge, food and beverage service and any other demand.
• Check the club lounge on a daily basis, the furniture aspects, the lights in order to be fixed
• Welcoming customers with a smile as they enter into premises
• Proactively ask customer how they can be assisted
• Provide customers with product information that they need
• sell a company’s products by advocating its good points.
• Provide information on daily deals and promotions
• Provide customers with product information that they need
•Handle cashier duties by taking cash or credit cards in exchange of goods sold
• Discourage shoplifting activities by constantly keeping a vigilant eye
• Arrange products on shelves in a tidy manner
• Pick and pack orders for shipping purposes
• Order out of stock items in a timely manner
•increase sales to achieve the desired target or even higher
• stay in touch with the customers even after the sale action, Give them the necessary support such as alteration or size exchange, these after-sale service are part of a loyalty program
• Greet customers as they enter the store and determine their needs and wants
• Answer telephone calls, convey messages, and reply e-mails
• Respond to product and company related questions
• Direct and accompany customers to the appropriate shelf
• Provide information regarding products or services offered by company
• Assist customers in selecting products
• Provide information regarding product features and prices
• Provide customers with information regarding discounted or promotional products
• Offer discounts where applicable
• Data entry of sold items
