Rakib Uddin Talukder

• Managing stock levels, inventory accuracy, and proper storage practices to prevent losses or delays.
• Lead hub operations ensuring seamless delivery and dispatch efficiency.
• Supervise drivers, warehouse staff, and support team daily.
• Monitor KPIs to ensure timely, cost-effective service delivery.
• Resolve delivery issues promptly, maintaining superior customer satisfaction levels.
• Optimize routing, driver utilization, and warehouse workflows strategically.
• Manage stock levels, ensuring accuracy and preventing fulfillment delays.
• Ensure strict compliance with safety and regulatory operational standards.
• Collaborate cross-functionally to drive operational transparency and process integration.
• Elevated customer satisfaction through proactive issue resolution practices.
• Strengthened team productivity with effective leadership and motivation.
• Improved delivery turnaround by 20% through operational optimization.
• Reduced operational costs by 15% via workflow efficiency.
• Amazon Project Leadership
◦ Successfully led Amazons delivery project for six months, managing large-scale logistics under
strict service benchmarks. Coordinated seamlessly between iMile and Amazon teams, ensuring
accuracy, timeliness, and efficiency. This achievement enhanced my ability to handle high-volume,
fast-paced logistics operations while maintaining world-class delivery standards.

• Managed overall logistics operations ensuring smooth daily functioning.
• Supervised inventory, storage, and transportation with maximum accuracy.
• Coordinated timely pick-up and delivery of shipments.
• Monitored shipment costs, delivery timelines, and overall productivity.
• Organized warehouse activities ensuring efficiency and compliance standards.
• Led logistics support staff ensuring performance and accountability.
• Established new operational hub successfully at Wadi Dawasir.
• Supervised six-member logistics team ensuring optimal coordination.
• Promoted from Logistics Officer to Hub Leader role.
• Handled operations independently with limited manpower resources.
• Trained warehouse associates ensuring continuous process improvement.
• Mentored helpers developing skills for long-term logistics success.
• Reduced delivery delays by 18% through proactive supervision.
• Increased inventory accuracy by 22% via improved monitoring.
• Enhanced team productivity by 25% with structured training.

Managed daily agent banking operations including cash deposit, withdrawal, and fund transfer
Ensured high-quality customer service and handled account opening & KYC verification
Maintained cash balance and monitored vault operations to avoid discrepancies
Ensured compliance with Bangladesh Bank regulations (KYC, AML)
Supervised and trained agent staff to improve performance and service quality
Developed business by acquiring new customers (Savings, DPS, FDR)
Prepared and submitted daily, weekly, and monthly operational reports
Resolved customer issues efficiently to maintain satisfaction
Coordinated with branch for smooth transaction processing and support