Rafaqat Khan

• Prospected and retained new clients, developing strong relationships to
meet business development goals.
• Cold-called potential clients to generate new leads and opportunities,
contributing to the growth of the business.
• Managed a sales pipeline efficiently and collaborated with account
management teams to achieve sales targets.
• Generated new leads and understood client needs to deliver tailored
solutions.
• Shared best practices with team members to enhance overall team
performance.
• Identify potential clients by researching markets, industries, and
competitors.
• Conduct market analysis to understand emerging trends,
customer needs, and potential business opportunities.
• Develop and implement sales strategies to meet or exceed revenue
targets.
• Track sales performance and adjust strategies to maximise
results.
• Maintain accurate records of leads, sales activities, and client
interaction in CRM systems.

• Valued and purchased vehicles, ensuring compliance with company
policies.
• Mentored and trained new employees, ensuring they were equipped
with the necessary skills.
• Managed branch operations, including maintenance, cleanliness,
and scheduling.
• Built rapport with customers through effective communication, both
over the phone and in person.
• Drove sales by following up with prospects and ensuring customer
appointments were confirmed and managed efficiently.
• Manage inventory (vehicles) and ensure accurate valuations
are provided for customers cars.
• Maintain branch standards, ensuring the branch is clean,
organised, and professional at all times.
• Ensure excellent customer service by overseeing the car buying
process from start to finish, ensuring customers receive fair
offers and efficient service.

• Monitored and identified fraudulent transactions, implementing
effective detection and prevention strategies.
• Analysed emerging fraud trends and collaborated with other
departments to stay ahead of new threats.
• Resolved customer issues by building rapport and applying
appropriate fraud prevention measures.
• Applied account blocks to mitigate fraudulent activity and worked
within strict timeframes to resolve cases.