Ralph Philip Jutba

• Oversaw end-to-end monitoring and troubleshooting of AV and IT infrastructure across 23 sites under the
Emirates Retail Reimagined Store project, ensuring 99%+ system uptime.
• Managed JIRA-based incident ticketing system, delivering prompt resolution of site-specific faults and
maintaining SLA compliance across all client locations.
• Conducted thorough root cause analysis on recurring faults, implementing preventive measures that
significantly reduced system downtime across the retail network.
• Guided and supported local AV/IT partners through all deployment phases including installation,
configuration, and ongoing maintenance of AV systems and IT equipment.
• Managed software updates and bug remediation across all 23 sites, maintaining system stability and peak
application performance.
• Produced detailed monthly incident reports documenting root causes and resolution measures, providing full
operational transparency to the client.
• Cultivated strong client relationships, consistently representing the company with professionalism and
integrity.

• Developed instructional materials and facilitated IT and engineering learning programs, achieving a 90%
student graduation rate.
• Monitored IT equipment efficiency and life cycle, improving operational efficiency by 40%.
• Diagnosed and resolved internet outages by troubleshooting routers, modems, and ISP issues, minimizing
downtime for the institution.
• Served as Resident Engineer for the Regional TVET Innovation Center project; coordinated with local
authorities to ensure regulatory compliance.
• Revamped the institutional data management system using Google Workspace as Knowledge Management
Focal Person, reducing data retrieval time by 70% for 50+ government employees.
• Contributed to 89% compliance with Fire Safety Code as Technical Working Group Member for fire safety.

• Maintained and troubleshot computer systems and office equipment, managing procurement and inventory.
• Maintained databases and ensured data accuracy using MS Excel and Google Workspace.
• Trained staff on IT tools including Zoom, MS Office, and Google Workspace; provided technical assistance
during provincial events.

• Maintained logs, records, and documentation of vouchers and files for auditing purposes.
• Troubleshot data encoding issues and collaborated with team members to resolve data discrepancies.

• Installed, terminated, and labeled network cables (copper, fiber optic, coaxial) to industry standards.
• Configured network equipment including routers, switches, modems, and wireless devices in residential and
commercial settings.
• Provided direct client support to ensure high levels of customer satisfaction.