Ram Kumar

IT Specialist at Network Administrator

• Egypt
• My current job since April 2013

IT Specialist at Xylem Water Solutions

• United Arab Emirates - Dubai
• My current job since April 2013

Infrastructure Projects:
Lead large-scale IT infrastructure projects. Serve as the IT project manager for new office infrastructure in Dubai, Qatar and
KSA; manage requirements-gathering, rollout and operational activities. Train and coach new hires to facilitate continuous
improvement of project team performance. Provide L2 Hardware/software support for desktops, laptops and peripherals in
multiple locations to ensure service level agreements are met or exceeded.
• Provide expert oversight and direction to multiple IT infrastructure projects to ensure completion within budget and
time constraints. Lead the consolidation of project plans into 1 master project plan for all infrastructure projects.
• Identifying key project risks, whether stated or not, and managing them to resolution or escalating them
accordingly.
• Setting project budgets and monitoring burn rates.
• Working closely with external vendors to set priorities and roadmaps.
• Collecting, defining and documenting business and technology requirements
Projects Handled:

• Dubai Head Office - Complete IT infrastructure like Structure cabling, Network Design, Servers, Network equipment’s, Access control, CCTV, AV system, CISCO VOIP with the project cost of 1.7 million Dirhams. From July 2015 to June 2016)

• Qatar New Office - Complete IT Infrastructure. (From Dec 2015 to April 2016)

• Dubai Branch Office - Complete IT Infrastructure. (June 2016 to November 2016)

• KSA, Riyadh - New office - Complete IT infrastructure (October 2016 to May 2017)

 Dell Tape Backup device - Removed old backup setup and installed Dell tape backup device with Symantec backup exec for Servers
 Sales Force Migration - CRM - Played as a vital role in Sales forces migration in a IT point of view, Handling data migration from various applications, sales force for outlook and sales force mobile application.
• Office Expansion - expanded our office to accommodate more people and handled all the IT requirements like Structure cabling, Printers, Access Points, Projectors, Landline desk phone, Access control for the door and meeting room telephones.
• Changing Nonstandard WIFI to CISCO WIFI with radius authentication.
• Landline Telephone system upgrade - As the current telephone system reaches its maximum extension slot, we have upgraded our telephone system, added the setup of IP Phone in existing system and it helps to resolve the issue for new extensions
• Implemented domain Controller to help our security authentication request and network performance
• Changing Blackberry Phone to IPhone for all users as per global policy
• Creating/Maintaining documentation for all IT HW/SW and policies
• Handling and supporting Beirut, Lebanon Office
• Handling Dell servers, CISCO Routers/Switches, Printers, Desk phones etc.
 Handling Business Application like IScala and ERP system (AS400)
 Handling around 110 users and 20 remote users
 Maintained all inventories like Servers, Laptops, Desktops, Printers, consumables, iPhones and SIMS, etc
 Handled all calls within SLA using Service-Now

Network/Server Technical Engineer at Alpha Data

• United Arab Emirates - Dubai
• February 2010 to March 2013

Deputed at Reckitt Benckiser - Jebel Ali (Jan 2011 - Mar 2013)

Projects Handled:
 Implemented Avaya Server (G450), Desk Phones (9611G & 9641G - 180 users) and Star Phones
 Installed and configured two R710 servers and one R510 Server
 Upgraded network switches to CISCO catalyst 2960-s (5 switches)
 Implemented Guest WI-FI access (2 MB line with 4 AP’s),
 Handled File server migration and Altiris server migration from old server to new server
 Upgraded Video conference system and line from ISDN to IP (8 MB Line)
 Upgraded standard projector to Wireless Projector in all meeting rooms
 Implemented self-service printer connection by using web link

Key Responsibilities:
 Handled and maintained all 2003 servers like Fileserver, Altiris server, VERITAS server and Application server
 Configured domain account & account properties using Active Directory
 Monitored Devices (Servers, Switches, Routers, LAN and WAN Links) using IP switch what’s UP Gold and escalating events as required
 Configured and scheduled daily, weekly and monthly backup using Symantec Backup utility 11d
 Configured and restored backup using Altiris Recovery Solutions
 Configured Video Conference using POLYCOM HDX 7000 and added multiple participants like 3rd party & regional offices
 Configured and maintained File & Folder Access permission using File server
 Coordinated with Global team for GPO update, Policies, Windows Patches etc
 Configured VPN Access for AT & T Travelling users
 Supported client’s MS Office 2K3 & 2K7, 2010 MS Outlook 2003/2007/2010 and other related desktop issues through remote session
 Handled around 180 users and 70 remote users
 Maintained all inventories like Laptops, Desktops, Printers, Printer consumables, iPhones and SIMS, USB Dongle etc
 Handled all calls within SLA using BMC Remedy


• Onsite visit to Bahrain
 Installed and configured wireless network connection with storage space
 Configured network printer and projector
 Rollout SEP patch and handled Desktop/Laptop issues

Deputed at Alpha Data - Warehouse (Nov 2010 - Jan 2011)

Key Responsibilities:
 Configured and installed the Operating system for servers, desktops and laptops
 Imaged client’s OS in desktops and laptops
 Installed/Replaced the hardware peripherals for PC’s and servers

Deputed at Alpha Data - Service Desk (May 2010 - Nov 2010)

Key Responsibilities:
 Handled client’s desktops, laptops and Backup tapes.
 Supported client’s issues through remote sessions
 Configured and supported client’s MS Office 2K, XP, 2K3 & 2K7, 2010 MS Outlook 2003/2007 and other related desktop issues through remote sessions
 Handled around 40 clients
 Supported Windows XP Pro, Vista & 7 clients.
 Monitored and supported client’s network remotely.
 Supported client’s network printers

Deputed at Shell EP - Dubai (Feb 2010 - May 2010)

Key Responsibilities:
 Provided desktop and network support
 Supported Windows XP Pro, Vista & 7 clients.
 Configured and supported MS Outlook 2003/2007 clients
 Supported MS Office 2K, XP, 2K3 & 2K7 users
 Setup and supported network printers
 Setup and supported laptops over the network
 Key member of “Vista rollout” at Shell EP office

Customer Support Engineer at Zenta Knowledge Processing

• India - Chennai
• February 2007 to December 2009

Key Responsibilities:
 Operated and monitored all systems and MS applications
 Handled PC Assembling and Troubleshooting, Peripheral Connectivity/Configuration and Network Connectivity
 Project-wise configuring and maintenance of Workgroups on multi OS platforms
 Processed, checked and distributed jobs according to set procedures and pre-defined criteria
 Symantec support (Norton Anti-Virus).
 Monitored and identified system abnormalities and resolved problems.
 Provided technical support to user’s problems regarding software installation, modems and printers
 Provided Server support for Server 2000 and 2003
 Maintained and monitored usage of storage media, stationery, etc.
 Maintained hardware equipment’s and telecommunication lines and documented change requests
 Prepared and established technical support in network and data communication operations
 Assisted in the review of operational procedures and workflow and suggested improvements
 Serviced all types of printers, laptops and PCs
 Handled PC up-gradations based on client’s requirements
 Handled Laptop repairs and printer issues
 Monitored e-Mail messaging to internal and external Domains (Internet), SMTP messaging & queue status