Project Delivery and Operations Manager
iVedha Inc
Total years of experience :12 years, 10 Months
• Handling Team deliverables as per Client Requirement
• Coordinate with Client on the Deliverables and requirements as needed
• Coordinate with HR Team on the requirements of Team members as per Hiring
• Coordinate with Recruitment team on the requirements as per client, get the interview scheduled, coordinate with Technical Panel on the feedback and update the Recruitment team.
• Taking care of Operations, Project management & Client management activities for the Project.
• Delivering Client presentation report, Weekly Team meeting, Quarterly Performance meeting and Project status meeting for the Projects.
• Highlighting project status and its progress with higher management & stakeholders.
• Interacting with internal teams to know the Challenges faced in delivering the metrics on time and reporting to the Stakeholders
• Preparing and attending Monthly presentations & track review meetings
• Monitoring Project progress & performance and report in monthly audit with respective to operations, service delivery, compliance & people management
• Coordinate with VP, CFO and CEO on the Deliverables with status and checking for new requirements from the client
• Involved in RFB from Clients with CFO, VP, concerned team members and provide the information to the Client as requested.
• Coordinate with team members for different clients on the deliverables and update them on Monday.com
• Prepare Executive Presentation requests, Vacation Summary and provide to the Executive as required
• Handling Team deliverables as per Client Requirement
• Coordinate with Client on the Deliverables and requirements as needed
• Coordinate with HR Team on the requirements of Team members as per Hiring
• Taking care of Operations, Project management & Client management activities for the Project.
• Delivering Client presentation report, Monthly governance meeting, Quarterly Performance meeting and Project status meeting for the Projects.
• Highlighting project status and its progress with higher management & stakeholders.
• Interacting with internal teams to know the Challenges faced in delivering the metrics on time and reporting to the Stakeholders
• Preparing and attending Monthly presentations & track review meetings
• Monitoring Project progress & performance and report in monthly audit with respective to operations, service delivery, compliance & people management
• Handled Team of 200 Resources end to end for deliverables to be delivered
• Responsible for complete infrastructure support from Project POC till installation to the client as needed
• Handled calls with Clients, Team and necessary Teams as needed for the Project
• Coordinate with Team Lead as per the requirement of the Project to meet the deliverables on time
Partner with key stakeholders to identify and execute cross-functional goals
• Define timelines, budgets, KPIs, deliverables, milestones and allocate resources.
• Build strong, lasting relationships and strategic partnerships through exceptional client service, serving as primary point of contact for client communications.
• Coordinated Project management activities and resources with project manager.
• Liaised with stakeholders to identify and define requirements, scope and objectives.
• Created and maintained project documentation, plans and progress reports.
• Conducted quality assurance testing to ensure adherence to requirements.
• Created and maintained Project documentation, plans and progress reports.
• Conducted quality assurance testing to ensure adherence to requirements.
• Created and maintained reports for Audits as ACL, WFML and Process documents as per the Project Requirement
• Taking care of Operations, Project management & Client management activities for the Project.
• Handled two successful projects from transition to go live and steady state in all aspects.
• Delivering Client presentation report, Monthly governance meeting, Quarterly Performance meeting and Project status meeting for the Projects.
• Highlighting gaps in the process. Working closely with the Service provider governance team to deliver results at high standards as expected.
• Highlighting project status and its progress with higher management & stakeholders.
• Streamlined total on/of-boarding, DS&P with all process documents, handed over to the team wherein team is handling project without PMO as client do not have budget approved for PMO.
• Completing Background verification as per Client Standard checks, compliance trainings and submitting the reports to client for getting Users client ID and other access.
• Monitoring Project progress & performance and report in monthly audit with respective to operations, service delivery, compliance & people management.
• Participating in HR meeting & InfoSec meeting. Taking part in Client audit & External audit for the Projects.
• Involved in the process of setting up ODC and required Network connections required for project execution.
• Coordinated with audit team and closed in green as per project demand, Workplace security Audits, coordination with PMs, necessary Business Sectors, coordination with team in Gurgaon, Hyderabad and Singapore for all the activities as per Project requirement.
• Handled working with UAL, tracking trainings, CBA Segment Call Deck and Mom, reports needed as per the project, coordinated with the Mobius team to get the UAL to be tracked streamlined the process, created all process documents and handed over to the Project Team.
• Handled all activities connected with team for Monthly Operation Reports, Utilization Reports, RBS Billing, Team Room/DL Management, Vacation Planner, Team Meetings -Organizing and Moms, coordination with team for Trainings.
• Help the Manager in preparing weekly, monthly and Quarterly Performance reports necessary for the team.
• Managed the transition from one organization to the other.
• Interacting with internal teams to know the Challenges faced in delivering the metrics on time and reporting to the Stakeholders
• Preparing and attending Monthly presentations & track review meetings
• Preparing newsletter and track documents and maintain them in a common SharePoint portal.
• Troubleshooting software related issues on desktop.
• On call support for Microsoft windows XP operating system.
• Handling complex issues with excellent customer service skills.
• Need to provide solutions for tougher issues & toughest customers.
• Constantly research on the Operating System and complex issue.
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