Collection Specialist
SME
Total years of experience :18 years, 6 Months
Reviewing open accounts for collection efforts.
•Making outbound collection calls in a professional manner while keeping any improving customer relations.
•Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
•Collect customer payments in accordance with payment due dates, and Collect the bounced cheques.
•Identify issues attributing to account delinquency and discuss them with management.
•Review and monitor assigned accounts and all applicable collection reports.
•Provide timely follow-up on payment arrangements.
•Handling Enterprise collection letters.
•Handling Enterprise payment analysis requests.
Enterprise Account Management
with Mohamed Eltayeb Training Institute, Mest (Modern Electronic Systems & Technology), Marketopic Marketing Agency and 3R CookHome
•Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
•Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
•Set up and optimize company pages within each platform to increase the visibility of company’s social content
•Moderate all user-generated content in line with the moderation policy for each community
•Create editorial calendars and syndication schedules
•Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
I was the first Egyptian worked with the university by officially .
•Developing and scheduling program work plan in accordance with specifications and funding limitations, oversees daily operations and coordinates activities of program; determines priorities.
•Coordinating activities of program with inter-related activities of other programs.
•Accompanying the students on the excursions.
•Serving as resident advisor in the evenings.
•Acting as liaison with accommodations staff.
•Helping students became acculturated to Cairo.
Researching policies from different insurers, Dealing with renewals.
•Arranging insurance cover, Negotiating for the best deals.
•Helping to change existing policies
•Collecting any premiums, Finding new clients and forecasting their future needs
•Processing accounts, Liaising with other insurance professionals
•General admin duties (you’ll never escape paperwork), Preparing reports for underwriters.
Worked as a Recruiter and a Member of Marketing Researching Team.
•Random sampling of the work of survey, surveillance and studies required for marketing
•Interact with and update the samples and the mobilization of private respondents survey forms
•Field research to cover all the requirements for studies on the product
•Participation and new ideas that might be helpful in the process of marketing.
Worked with many clients such as (Cadbury, Schweppes, Master foods, Unilever Foods, Vodafone) and some internal clients like (Nile Telecom Calling Card Company, Menatel, Eva, Heinz, Junk Food restaurants, Egypt Post, B-Tech).
Basic of remittances Department .
•Basic of Customer Service Department.
Major : Accounting Grade : Good