Rameez Raja

Restaurant Captain at Crowne Plaza

• Saudi Arabia - Khobar
• My current job since March 2011

✓ Colleague of the month for the month April 2013 and June 2012 in Crowne Plaza.
✓ Certified for IHG Accelerated Leadership Development Program (ALDP)
✓ Appreciation letter from General Manager in Hotel Crowne Plaza.
✓ Awarded for " Brand Hearted Service"

 Supervises restaurant in the absence of the Manager.
 Ensures guest satisfaction and high standards of service for guests.
 Manages and motivates the team to develop the sale and quality of the service.
 Interacts with guests to obtain feedback on product quality and service levels.
 Maintain various reports i.e. sales summary, cover count, guest check analysis.
 Communicating with kitchen staff to ensure efficient food service.
 Achieving the outlet budget plan for the month by doing up selling and promotion.
 Listen, apologizes with empathy, finds a solution and follows through when resolving guest problems.
 Assigning tasks and monitoring performance of colleagues to ensure that policies and procedures are followed.
 Constantly review, monitor and revise the Guest Service Standards ensuring that they result in Guest Delight.
 Handling Micros.
 Attends as well as organizes necessary training sessions whether within or outside of normal schedule working hours.
 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to delight guests.
 Manage people of different nationalities to build up a good team to work with.
 Implementation of Company Policies and performance Standards.
 Establishes par stocks and initiates requisitions for additional supplies if necessary
 Update F&B staff on daily happening and events in the hotel.

Asst. captain at Hotel Sea Princess

• India
• November 2009 to February 2011

2) Company Name: Hotel Sea Princess
Location: Mumbai
Designation: Trainee captain
Department: Food and beverage
Service Period: 1 year 4 months (Nov2009 to Feb2011)

Food & beverage assistant at Sun City Resort

• India
• April 2009 to October 2009

3) Company Name: Sun City Resort
Location: Goa
Designation: Food & beverage assistant
Department: Food and beverage
Service Period: 6 months (April 2009 to Oct 2009)

Industrial Trainee at Hotel Tuli International

• India
• October 2008 to March 2009