Ramesh C

Planning hardware and software level redundancy, and planning future expansion scalability.
•Backup strategy for business critical data with agreed levels of Retention, Versions and Offsite tape.
•Disaster Recovery planning and implementation of solution to adhere to the RPO and RTO.
•Securing and hardening the system with Security compliance requirements as per CIS & PCI.
•Reducing the SPOF and involved in creating process work around for known risks.
•Handling Escalated Service Outages Incidents & Service Requests.
•Root Cause Analysis, Problem Management for repetitive incidents.
•Responsible for capacity planning, providing trending from monitoring system.

Technical Lead - Remote Service Delivery

Responsible for delivery of 24x7 GBM Support Centre with mission critical systems.
•Handling Escalated Service Outages & Service Requests.
•Meet aggressive SLAs with Quality of Service & Solution to the Clients.
•Root Cause Analysis, Problem management for repetitive incidents.
•Ensure quality of service (Cause-Map, Ishikawa fishbone, Pareto).
•Document & Automate tedious and repeated activities.
•Project/Vendor Management for Systems/Servers related implementation projects.
•Backup strategy for clients, and system level security setup.
•Responsible for capacity planning, providing trending from monitoring system.
•Planning hardware and software level redundancy, and planning future expansion requirements

Service delivery of 24x7 GNOC for Internal datacenter systems and client’s systems.
•Incident management, Change Management & Problem Management
•Meet aggressive SLAs with Quality of Service & Solution to the Clients as well as Internal IT.
•Root Cause Analysis, Problem management for repetitive incidents.
•Document & Automate tedious and repeated activities.
•Project/Vendor Management for Systems/Servers related implementation projects.

Service delivery of 24x7 Remote Operations Centre with clients mission critical systems.
•Incident management, Change Management & Problem Management
•Meet aggressive SLAs with Quality of Service & Solution to the Clients.
•Root Cause Analysis, Problem management for repetitive incidents.
•Document & Automate tedious and repeated activities.
•Project/Vendor Management for Systems/Servers related implementation projects.

Maintain Web servers, file servers, firewalls, and directory services, and set up user accounts.
•Automating and scheduling reports and preparing technical diagrams.
•Perform software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers.
•Automation of many tedious and repeated tasks.
•Project of Internal Portal for the System Administration.
•Patching and applying Security fixes to Unix Servers.
•Backup and Tape Management.

- Monitoring troubleshooting and resolving issues involving operating system.
- Perform software installation, upgrades/patches, troubleshooting and maintenance of Unix/Windows.
- L2 Support for the servers, handling tickets.
- Programming in PHP/MySQL/CGI for system administration.