PROFESSIONAL EXPERIENCE:
1. MANDOVI MOTORS PRIVETE LIMITED,
(Dec 2004 To 31.06.2010)- Manager- Truevalue
Dealing with Certified used car
Mandovi Motors Private Limited is an ISO 9002 certified MARUTI SUZUKI dealership, which is a part of 400 Crores MANDOVI GROUP of companies with diverse interests in Automobiles.
• Heading the used car division under the brand name of Maruti Truevalue, took charge of this division in 2005.
Responsiblities : SERVICE ( Refurbishment )
• Direct and coordinate, through subordinate personnel, activities of workers engaged in diagnosing and repairing automobile malfunctions.
• Monitor operations to ensure that services rendered conform to company policy and standards.
• Coordinate activities of staff personnel conducting research and testing program on automotive equipment considered for acquisition for such factors as operational performance, operational and maintenance costs, safety of operation, and compliance with environmental laws and regulations.
• Resolve customer complaints.
• Review operational expenses and collection reports for accuracy.
• Hire, discharge, and assist in training workers.
• Contact advertising media to publicize services.
Responsibilities : (PURCHARGEING & SALES )
• Responsibilities include the total operations like Sourcing of used cars through Exchange, retail sales activities, planning promotions, systematic inventory planning and overall profitability
• Able to motivate the team members to enhance performance levels.
• Has been successful in developing new business opportunities.
• My working principles and procedures have been highly appreciated by Maruti officials.
• Internal ISO Auditor for the organization
• Conducting periodic on job training to sourcing & sales staff
• Competitive information report, collection of data for management needs, co-ordination with refurbishing centers, co-ordination with finance DSA to sourcing of used cars.
• Monitoring and evaluation of staff performance on daily basis, Optimum utilization of man power resource with emphasizing on quality assurance
• CSI Monitoring, Warranty & Service approvals.
• Technical support to workshop and other departments in the outlet
MIS for senior management, Certification, valuation controls and support
Achievement and Awards
India no 2 in position 2003-2004 in highest exchange sales
India no 2 in position 2005-2006 in highest exchange sales
India no 1 in position 2007- 2008 in highest POC sales
India no 1 in position 2009- 2010 in highest POC sales
Star Performer in the year 2004 and 2005
1st place in South Zone skill competition, Madras
5th place in All India skill competition, Delhi
Performance achievement trip Bangkok 2007
Performance achievement trip Malaysia 2008
Performance achievement trip Srilanka 2009
2 . MANDOVI MOTORS PVT LTD, Bangalore
(Oct 1998 to Nov 2004)- Service Engineer
Automotive service Industry
Responsibilities
• Administration of Workshop, purchase material, personal, software and hardware, maintenance of
Equipments.
• Workshop up gradation and modernization, Setting up & auditing workshop systems.
• Analysis of Customer feedback attending to resolve Customer complaints, maintaining customer satisfaction Index.
• Planning and organization service promotional events.
• Monitoring and inspection of warranty parts and its process.
• Directly reporting to manufacturer about premature failures and their possible solutions in new vehicle.
• Conducting periodic on job training to in house staff and Local mechanics.
• Marketing after sales Services, (Selling of Workshop hours)
• Monitoring and evaluation of workshop performance on daily basis, Optimum utilization of man power resource with emphasizing on quality assurance.
• Monitoring repair jobs, repair times, establishment estimations.
• Defect diagnosis and trouble shooting of the vehicles
