Agent
EMAAR Development P.J.S.C
Total years of experience :4 years, 5 Months
2021
Onboarded new clients after the order-to-purchase (OTP) is
signed, and addressed any concerns they may have
Communicated with old clients to enroll them in the onboarding
experience, as well as address old clients’ concerns
Coordinated with other branches of EMAAR corporate division,
such as handover, alterations, customer care, sales, and finance
departments, to provide new (and old) clients the best experience
Implemented a new technique for client record-keeping within
the onboarding department
Promoted synergy between departments of EMAAR, as well as
teamwork between agents
Resolved more than 30 client concerns daily, maintaining a
personal CSAT score of 4.5
Front Desk Agent & Restaurant Attendant (Internship)
Ibis Styles Dubai Airport Hotel | Dubai, UAE | 2020
Illustrated Micros POS & Opera PMS usage and knowledge
Maintained quick check-in process at 95% hotel capacity
RAMI AL MASRI
Leading