Rami Fayez Al Hartani

- Monitor time and attendance of the employees in all business units
- Executes vacation schedules in coordination with the Head Office,
- Executes business trips related process, services such as air tickets and hotel.
- Executes process related to medical insurance of the employees.
- Deals with HR problems in coordination with HR Supervisor.
- Prepare HR monthly achievements report for the Management.

- Review job applications against Manpower requests from different departments.
- Perform screening CV’s and initial interviews as per the vacant jobs requirements.
- Review recruitment documents and open personal files for selected candidates.
- Follow up procedures during probation period and obtain final results.
- Prepare Saudization reports including; hiring, termination, probation, evaluation.

April 2004 - Sept 2009 Abdullah Al Gabri Jeddah, Saudi Arabia

Customer Service and Technical Support Manager

- Manage the day-to-day operation of customer service and technical support
- Enter, monitor and close support cases.
- Prepare staffing plans based on activities.
- Maximizing customer operational performance by providing help desk
resources and technical advice, resolving problems, etc.

- Supervise data entry projects.
- Review, verify, codes, enters and reconcile data and generate reports.
- Coordinate data entry activities with other organizational units.