Senior Operations Manager
Rivoli group
مجموع سنوات الخبرة :17 years, 4 أشهر
• • Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
• Maintains human resource staff by recruiting, selecting, orienting, and training employees
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•lishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
• Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
• Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
3. Conducting competitive market intelligence: analyse and adjust positioning to retain and grow market leadership.
• Analysing distributor sales results to formulate sales plans, adjustments, advertising plans, etc.
• Managing and developing sales team of 45 personnel
• Analysing territory performance, remediate issues/problems and leverage opportunities.
Evaluated all wellness programs and ensured achievement of all goals
• Interacting with guests regularly to gain feedback on quality & service effectiveness.
• Managing staff levels to ensure that key target marketing areas are always covered.
• Advancing the company's strategic positioning with key accounts and strategically important geographies.
• Maintaining strong and cordial relationships with corporate level sales and marketing managers.
• Identifying and monitoring the performance of competitors in the market place.
• Responsible for account budgets, expenditure forecasts.
• Provide a Training Course in Sales and Customer Service for new Salespersons & Business Development Representatives to reach the professional levels of Sales Target.
Established international sales processes and managed teams in Asia, Europe and the US.
Business Administration/ Management