operation manager
Carina wear
مجموع سنوات الخبرة :23 years, 1 أشهر
•Ensures clarity in communication of expected business results by keeping it simple.
•Demands that an effective and structured business review process based on openness and honesty exists.
•Identifies and develops relationships and market opportunities in order to maximize business advantage.
•Effectively demonstrates a range of verbal, non-verbal and written communication skills.
•Uses passion to promote diverse relationship building.
•Role models positive behaviors when building networks.
•Demonstrates respect of others to convert challenging relationships into positive opportunities.
•Ensure internal & external customer service is excellent through brand specific & company wide training initiatives.
•Fully utilize company reporting systems to monitor brand performance & implement corrective action when necessary.
•Ensure adherence to all company policies & procedures.
•Makes decisions that lead to organizational change.
•Uses expertise and knowledge of all aspects of the business to assess and evaluate the situation and reach a decision on the best way forward.
•Makes business critical decisions based on sound judgment when information is ambiguous or incomplete.
•Recognizes where the business has come from to identify the best way forward.
•Sets key performance indicators to drive results focus across areas of responsibility.
•Has an awareness of the implications of cost against benefit made.
•Sees opportunities to increase profitability/efficiency.
•Suggests ideas for change.
•through the coaching and performance management of Store Managers
•Constantly reviews sales improvement practice, plans and initiatives.
•Gathers marketplace feedback and on the ground competitor intelligence for product, price, location, offer, activity and promotions in all carina markets.
•Leading more than 80 branches all over Egypt
•Opening about 35 branches of carina & clue brands
•Lead store teams to achieve their sales targets shrinkage targets & control operational costs in order to meet the Business Plan.
•Maximize the potential of Store Management & Employees through performance management, coaching, & identifying development opportunities to ensure all
•stores are staffed correctly including succession planning & ongoing monitoring of manpower planning.
•Champion the brand in stores & create a two way feedback loop with the brand teams to enhance business performance, including recommendations for
•promotion or mark down.
•Build external networks to understand market trends & competitor activity that once fed back into central teams allows us to maintain a competitive advantage.
•Contribute to all aspects of business development including new store openings & recommendations for closure. Liaise with internal & external parties to facilitate.
•Maximize the potential of Store Management & Employees through performance management, coaching, & identifying development opportunities to ensure all
•stores are staffed correctly including succession planning & ongoing monitoring of manpower planning.
•Champion the brand in stores & create a two way feedback loop with the brand teams to enhance business performance, including recommendations for
•promotion or mark down.
•Build external networks to understand market trends & competitor activity that once fed back into central teams allows us to maintain a competitive advantage.
•Contribute to all aspects of business development including new store openings & recommendations for closure. Liaise with internal & external parties to facilitate.
•Ensure internal & external customer service is excellent through brand specific & company wide training initiatives.
•Fully utilize company reporting systems to monitor brand performance & implement corrective action when necessary.
•Lead store teams to achieve their sales targets shrinkage targets & control operational costs in order to meet the Business Plan.
•Ensure communication is effective throughout Store & back to brand team.
•Implement & review all stock loss prevention controls. Implement processes specific to store product/size/ location.
•Manage a team including; in Store training, recruitment (where applicable), motivation, coaching, development, disciplinary & performance appraisals.
•Implement Store layout, visual merchandising, stock & fixture positioning according to brand guidelines. Manage stock replenishment, product launches &
•promotions.
•Ensure the Store is fully compliant administratively & procedurally according to company guidelines & deadlines.
•Maximize sales & ensure customer focus is prioritized at all times.
•Weekly /daily analysis of commercial reports & implementation of action plans where necessary.
•Manage manpower planning according to needs of the Business
•Recognizes entrepreneurial opportunities but uses common sense and keeps things simple.
•Converts ideas into new product and service opportunities.
•Generates innovative and practical ideas with market applications.
• Puts initiatives in place to drive profit, control costs and maximize savings.
•Builds team spirit and promotes an atmosphere of team identity.
•Celebrates and promotes team successes.
•Recognizes and values success and hard work.
•Encourages team discussion to deliver collective solutions.
•Creates an environment where mutual trust and respect are encouraged.
•Resolves team conflict in a constructive manner.
•Ensure communication is effective throughout the store and back to the brand team .
•Implement & review all stock loss prevention controls .implement processes specific to store product/size/location .
•Manage a team including; in store training, recruitment ( where applicable), motivation, coaching, development, disciplinary and performance appraisals.
•Implement store layout, visual merchandising, stock and fixture positioning according to brand guidelines .manage stock replenishment, product launches and promotions .
•Ensure store is fully compliant administratively and procedurally according to the company guidelines and deadlines .
•Maximize sales an ensure customer focus is prioritized at all times .
•Weekly /daily analysis of commercial reports and implementation of action plans where necessary .
•Manage manpower planning according to needs of the business
•Deputies in the absence of the store manager
•In charge of the Selling Strategy for the shop.
•Handling the daily inventory for the shop products.
•Compensating the sold items to be replaced.
•Proper handling of the slow moving items.
•Following up with the guests and fulfilling their needs and requirements
•Fully in charge of the shop operation.
•Awareness of all products and prices.
•Ensure communication is effective throughout store & back to brand team.
•Implement & review all stock loss prevention controls. Implement processes specific to store product/size/ location.
•Manage a team including; in store training, recruitment (where applicable), motivation, coaching, development, disciplinary & performance appraisals.
•Implement store layout, visual merchandising, stock & fixture positioning according to brand guidelines. Manage stock replenishment, product launches &
•promotions.
•Ensure store is fully compliant administratively & procedurally according to company guidelines & deadlines.
•Maximize sales & ensure customer focus is prioritized at all times.
•Weekly /daily analysis of commercial reports & implementation of action plans where necessary.
•Manage manpower planning according to needs of the Business.
•Deputize in the absence of the Store Manager.
•Responsible for Sales process inside Heliopolis and Nasr City Areas
•Arranging Meetings every morning with all the salesmen of the team and putting their goals.
•Putting the target of everyone of the team.
•Handling problems which face the members of the team in order to achieve the target.
•Being proactive in doing sales calls in all new projects to bring new business to the company
•Doing courtesy calls to all our big accounts to make sure that they are satisfied with the company products
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.Making surveys to identify new markets to offer the company .service to them
In charge of doing monthly email campaign with the latest news of the company to all our existing & prospect clients