رامي El Kareh

• Prepare, execute, monitor and update at regular intervals the business plan, the goals and the budget of the department
• Monitor and improve key departmental productivity indicators
• Review and monitor department financial P&L and productivity results and goals..
• Implant and promote a climate of compliance at all times to regulations.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others).
• Actively develop business for department through active involvement in sales .
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Manage accounts payable to vendors (airlines, truckers, service providers, etc.)
• Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.
• Ensure Quality Management Reviews and scorecards (QMRs) are completed with the regular customers and vendors.
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
• Ensure and assist supervisors and key staff with goal setting and monitoring.
• Conduct regular interviews with potential new personnel.

To maintain ownership of accounts, to improve the level of customer service, while increasing business opportunities.

Major Duties and Responsibilities:
Strengthen relationships with different type of customers having different type of commodities ( FMCG, Retails, Oil and Gaz, medical equipment, pharma, spare parts, drilling equipment, furniture, air-conditioning, electronics, Automotive, …)
Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
Understand customers’ business and strategy and Company role with the customer.
Ensure customer satisfaction and follow up.
Communicate service issues to Department Managers/Supervisors.
Action items lists maintained and updated weekly for follow up items.
Identify opportunities and grow business
Assist operation team when needed.
Build territory maps showing number of accounts located in each city
Continually seek improvement in procedures and services to create more efficient and cost effective operations.
Assume lead responsibility for the efficient delivery of all local (branch) services.
Assist, and if needed, spearhead problem resolution for issues outside of local branch.

Taking care of the inland transportation, heavy lifting equipment, related clearance documents and requirements, pricing.
Make sure to provide the stevedoring services for break bulk shipment oversized cargo if required along with any gate pass required or mechanical certificates. Managing the service providers

Ensure that customers are well transitioned and served from/in the destination or managing branch; To further develop the product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner. Manage the service provider program within the department, ensuring consistent and high level operational quality to our customers. Assist District Manager with preparation of annual department budget. Take an active role in the transition of new business/ updates to existing business. Responsible for identifying and defining realistic service needs and measurements

􀂃 Manage implementation of Global ID program.
􀂃 Monitor Security systems (CCTV, burglar alarm, access control, etc.) as required.
􀂃 Monitor outstanding security Improvement Opportunities, coordinate completion with appropriate parties, and communicate issues to DM and to Regional Security Managers.
􀂃 Be a part of the Branch Business Review meeting to discuss security related issues/concerns/best practices.
􀂃 Coach employees/management on how to complete incident reporting.
Communication & Security Awareness
Facilitate the development of a security-conscious mindset at the branch.
• Own and report on all security related communication among the following parties:
o Expeditors and the local police department
o Our branch, Regional and CHQ security teams
• Support product and account management as needed with:
o Security matters related to port authority, carriers, warehouses, etc.
o Customer’s security teams including involvement in preparing for any customer security audits
• Keep branch management and sales up to date on new security initiatives, training material and security-related information provided by the Regional Security Manager.
Operational Process Standards; Cargo Security Regulations
• Ensure 100% branch compliance with all local security regulations, in coordination with any branch compliance officers.
• Ensure 100% branch compliance with all Operational Process Standards (“Expeditors Minimum Security Standards”).
C-TPAT Requirements
• Be familiar with the background of, and Expeditors’ participation the C-TPAT program
• Understand how to prepare for a C-TPAT validation visit using the C-TPAT Validation Process Flow Chart
• Follow process for comprehensive recap after a Validation Visit
Training
􀂃 Deliver security related branch trainer led courses as required/requested.
􀂃 Deliver Facility Lockdown Orientation training
􀂃 Communicate security standards in detail levels according to job functions.
􀂃 Attend the monthly Branch Security Representative conference calls as required.

Preparing Scope & Rates, preparing and implementation of the SOP, participate in Sales activities, customer retention, operational, conducting training, analyze client Profit & Loss, implements Service Providers Agreements. Preparing tactical business plan, preparing the yearly budget, conducting customer assessments, providing customized solutions for the services and rates, follow up on the retention of the customers. Reviews records/reports for accuracy of information and compliance with established procedures. Reviews records/reports to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies. Responsible for overall distribution warehouse safety within the branch. Continually maintains a professional relationship with all customers.

Follow up with the customer on the required documents and authorization letters, follow up with the brokers on the shipment status and required documents, managing the service providers, follow up on the ministry approvals required for each shipment, ensure all Customs authorizations and licences are valid, Meet with local customs to discuss performance, delays, customs developments and plans. Ensure all billing are done correctly, provide related quotes, supporting sales team in selling the product, Develop the product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
make sure that Kuwait Branch is 100 % compliant with the customs rules and regulations.

Daily process and input of all customer orders and distribution account (s). Provides daily operational reports that are accurate and timely. Runs stock reports to check for product availability. Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records. Assists others in their duties with all distribution accounts. Performs invoicing, Conducts billings, including associated back-up and documentation. Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary. Update customers for the order and shipment arrived status. Provides warehouse staff with necessary documents and information

We received training in all the department of the company, starting with the warehousing and distribution, road freight, air import, export and gateway, ocean import and export, customs clearance, order management, and we were supporting the local Branch teams in the operation flow and customer service.
Training where done in 3 different countries Dubai- UAE, Cairo-Egypt and Beirut - Lebanon

Field coordinator in the operation department with World Vision Lebanon for a relief project in all the Palestinian camps
Major Tasks:
Monitors and assesses community needs and further possible World Vision interventions.
Helps in addressing community needs in terms of winterization.
Strengthens the relationships between stakeholders and beneficiaries.
Gives feedback/input about ongoing activities.
Assists the community with the implementation of the project’s activities.
Monitors the implementation and progress of the project.
Creates a network between all stakeholders in the project area.
Facilitates the community’s move towards strategic thinking and planning.

Major Responsibilities:

• Monitors community needs and possible World Vision interventions.
• Leads community in implementing the projects activities.
• Creates a network between all stakeholders in the project area.
• Prepares regular reporting (financial & narrative) on the proceedings of the projects, and creative communication with World Vision and other donors.
• Strenghthens the relationships between stakeholders and beneficiaries by creating a network between partners and community (local NGO, churches, associations, etc…)and community members.
• Liaises between the area developing program manager and the community to build trust between them.
• Coordinates with the communications and the marketing departments afor coverage story at the area developing program level.
• Gives feedback/input about ongoing activities at the area developing program level.
• Assists the community with the implementation of the projects activities.
• Monitors the implementation and progress of the projects.
• Creates a network between all stakeholders in the project area
• Writing agreements and legal contract