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Mahmoud Houssien Hamdan, Operations Supervisor & Contracts Executive

Mahmoud Houssien Hamdan

Operations Supervisor & Contracts Executive·Dar Al Shuwaikh Real Estate Co

Kuwait

Higher diploma, إدارة

Work experience

Total years of experience: 20 years, 6 months

Operations Supervisor & Contracts Executive

January 2022 - Present

Dar Al Shuwaikh Real Estate Co

Sharq, Kuwait

January 2022 - Present

• Supervised daily commercial property operations across multiple tenants, ensuring smooth facility and service
delivery.
• Drafted, reviewed, and negotiated commercial contracts with full compliance to company policies and legal
requirements.
• Administered leasing and service contracts from initiation to renewal, reducing processing turnaround by
25%.
• Monitored vendor performance against SLAs and coordinated maintenance and soft services teams.
• Assessed contractual risks and implemented mitigation strategies to protect company interests.
• Handled tenant relations and resolved operational issues promptly to maintain high satisfaction levels.
• Prepared operational and analytical reports to support management decision-making.
• Utilized Yardi and SAP for contract documentation, reporting, and operations tracking.
Company industry:
Real Estate

Operations Supervisor

August 2021 - Present

دار الشويخ العقارية

Al Kuwait, Kuwait

August 2021 - Present

• Operations Supervisor with 5+ years of experience in commercial property management and multi-tenant operations, ready to transition into Operations Manager and Coordinator roles.
• Led daily operations across various residential and commercial properties, driving seamless performance through strategic team coordination.
• Fostered collaboration between leasing, maintenance, security, cleaning, and administrative teams, significantly improving operational efficiency.
• Excelled in contract lifecycle management and vendor coordination, ensuring compliance and optimizing resource allocation.
• Proven ability to implement effective public relations strategies, enhancing stakeholder engagement and community relations.
• Committed to delivering exceptional service and operational excellence in administrative and facility management roles.
Company industry:
Real Estate
Job role:
Administration

Operations Supervisor and Contracts Executive

January 2021 - Present

Dar Al Shuwaikh Real Estate Co

Sharq, Kuwait

January 2021 - Present

• Lead daily operations for commercial complexes, ensuring optimal collaboration with maintenance, security, cleaning, and service teams.
• Develop, review, and oversee leasing and service contracts, streamlining processes for improved operational efficiency.
• Evaluate vendor performance and uphold service level agreements to guarantee exceptional service quality.
• Generate comprehensive operational and analytical reports using Microsoft Excel, enabling strategic, data-driven decisions.
• Cultivate strong tenant communication and relationships, enhancing tenant satisfaction and retention.
• Coordinate administrative functions and public relations efforts, promoting a positive organizational image and effective stakeholder engagement.
Company industry:
Real Estate

Contract Auditor

January 2020 - January 2022

Dar Al Shuwaikh Real Estate Co.

Sharq, Kuwait

January 2020 - January 2022

• Detail-oriented professional transitioning from contract auditing to operations management, bringing a wealth of compliance oversight experience.
• Proficient in analyzing regulatory standards, ensuring seamless adherence across diverse departments to enhance operational efficiency.
• Demonstrated success in collaborating with cross-functional teams, including legal, procurement, and finance, to optimize workflows and drive strategic initiatives.
• Skilled in developing and implementing comprehensive reports that facilitate informed decision-making and foster continuous operational improvements.
• Strong organizational and administrative capabilities, with a focus on enhancing public relations and facility management to support business objectives.
Company industry:
Real Estate
Job role:
Accounting and Auditing

HR Specialist

January 2019 - January 2021

X Seven for Trading Co

Hawali, Kuwait

January 2019 - January 2021

• Directed employee documentation and contracts, ensuring adherence to labor laws to minimize operational risks.
• Optimized payroll processes, effectively managing allowances, deductions, and overtime calculations to improve overall efficiency.
• Engaged with government agencies to guarantee compliance with residency and labor regulations, building strong partnerships.
• Enhanced recruitment initiatives by conducting thorough CV screenings and coordinating interview schedules, streamlining the hiring process.
• Developed and implemented operational strategies to improve site administration and facility management, ensuring smooth day-to-day operations.
• Acted as a liaison for public relations, fostering communication between stakeholders and enhancing the organizations image.
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Human Resources Specialist

January 2019 - January 2021

X7 for Trading Co

Hawali, Kuwait

January 2019 - January 2021

• Assisted the HR team in maintaining employee files, contracts, and documentation in compliance with labor
law.
• Supported payroll processing tasks including data entry for allowances, deductions, and overtime.
• Helped coordinate with government authorities for employee residency and labor-related paperwork.
• Participated in recruitment support tasks such as CV sorting and interview scheduling.
• Gained hands-on exposure to core HR operations and administrative best practices.
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Social Specialist

January 2013 - January 2019

Ministry of Education

Minya, Egypt

January 2013 - January 2019

• Dynamic Social Specialist transitioning to Operations Manager and Coordinator roles, leveraging a robust background in community engagement and public relations.
• Proven track record in coordinating operations and optimizing administrative workflows to boost organizational efficiency.
• Expertise in managing contracts and supervising facility operations, ensuring compliance and peak performance.
• Strong ability to cultivate positive relationships with stakeholders and clients, significantly enhancing organizational reputation.
• Proficient in data-driven decision-making to inform operational strategies and improve service delivery.
• Committed to fostering a collaborative environment that supports organizational goals and enhances public relations efforts.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Computer Accessories & Software Sales Executive

January 2007 - January 2012

Arasoft – KSA

Riyadh, Saudi Arabia •Hybrid

January 2007 - January 2012

• Represented and promoted computer accessories and software solutions to B2B and retail clients.
• Built and maintained long-term client relationships, achieving consistent monthly sales targets.
• Negotiated pricing and contract terms with clients to close deals efficiently.
Company industry:
Retail & Wholesale

Sales Representative

January 2005 - January 2012

Arasoft for Software Solutions

Riyadh, Saudi Arabia

January 2005 - January 2012

• Utilized sales acumen to drive operational efficiencies in software and hardware implementations, ensuring seamless integration.
• Spearheaded the identification and development of new business opportunities, optimizing operational workflows and enhancing client relations.
• Delivered impactful product presentations and demonstrations, effectively communicating operational advantages to diverse stakeholders.
• Proposed customized solutions that met client requirements, significantly boosting service delivery and client satisfaction.
• Cultivated robust client relationships, contributing to long-term partnerships and repeat business opportunities.
• Collaborated with cross-functional teams to streamline processes, enhancing overall operational effectiveness and productivity.
Company industry:
Telecommunications
Job role:
Sales

Education

جامعة بني سويف

January 2015

January 2015

Higher diploma, إدارة

Egypt

جامعة أسيوط

January 2014

January 2014

Higher diploma, التربية قسم علم نفس

Egypt

جامعة سوهاج

June 2003

June 2003

Bachelor's degree, خدمة اجتماعية

Egypt

GPA (rating): Good

GPA (rating): Good

Skills

Human Resources
Expert
Human Resources
Expert
Messaging
Expert
Messaging
Expert
Contract Writing
Expert
Contract Writing
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
إدارة المستندات وقواعد البيانات
Expert
إدارة المستندات وقواعد البيانات
Expert
Microsoft office
Expert
Microsoft office
Expert
Accounting
Beginner
Accounting
Beginner
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Expert
Administration
Expert
Sales
Intermediate
Sales
Intermediate
Management
Intermediate
Management
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
Facilities
Intermediate
Facilities
Intermediate
HUMAN SERVICES
Intermediate
HUMAN SERVICES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
Logistics
Intermediate
Logistics
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT LIFECYCLE MANAGEMENT
Expert
CONTRACT LIFECYCLE MANAGEMENT
Expert
CONTRACT NEGOTIATION
Intermediate
CONTRACT NEGOTIATION
Intermediate
OFFICE ADMINISTRATION
Expert
OFFICE ADMINISTRATION
Expert
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PAYROLL ADMINISTRATION
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate
Public Relations
Expert
Public Relations
Expert
Administrative
Expert
Administrative
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Employee Relations
Expert
Employee Relations
Expert
Human Resources
Intermediate
Human Resources
Intermediate
Content Writing
Intermediate
Content Writing
Intermediate
Writing
Intermediate
Writing
Intermediate
Payroll
Intermediate
Payroll
Intermediate
HR Management
Intermediate
HR Management
Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Office management and executive secretarial
Sales management
IC3 certification
Certificate in Contract Management using SAP
Certificate in Real Estate and Contract Administration
دبلوم عام في التربية - قسم علم نفس
May 2014
دبلوم مهني - الادارة
May 2015
Training
Customer Relationship Management
EDRAAK
May 2026
Show credentials
operation management course
EDRAAK
Jun 2026
Show credentials
إدارة المكاتب والسكرتارية التنفيذية
المنارة التعليمية
Jan 2019

Hobbies and interests

Fitness & Healthy Lifestyle

Maintain a healthy lifestyle to stay focused, productive, and energetic at work

Networking & Relationship Building

Enjoy connecting with professionals and building strong work relationships

Team Coordination & Communication

Enjoy working with different departments, ensuring smooth communication and achieving common goals.