Rami Kayyal

-Build a personal relationship with business's top
HOB customers on a weekly, and sometimes daily,
basis in order to strengthen the brand and
personal loyalty and drive sales.

-Formulate and maintain an updated database of
top clients, readily available when needed by
management.

-Identify the needs of the customer and
recommend a range of products to choose from in
order to arrive at an appropriate buying decision.

-Collaborate with the CRM team to develop communications to support Personal Shopping sales.

-Ensure sales targets and customer service KPIs are met, provide strategic action plans if challenges in meeting goals are anticipated.

•Collection buyer. Responsible for choosing and collecting seasonal ready-to-wear collections in Paris for wholesaler in Dubai/GCC. Manage a quarterly budget of 50k Euro.
•Ensure shipments sent in due time to clients in Dubai, and payments made to suppliers in Paris.
•Achieve growth and hit sales targets by successfully managing the sales team.
•Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
•Lead a high performing customer facing and service orientated department. Coach and provide feedback to the wholesaler’s team as necessary to ensure all customers serviced in the market are given the full EPF experience in the line with mass market strategies

•Team Leader: Plan the department schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
•Client Relation Management: Manage a hundred daily clients. Develop portfolio of 15 Very Important Customers, achieving nearly 1 m $ per year. Increase clients’ loyalty by sharing passion for the brand and following-up with requests. Enhance client average basket with strong client experience and cross-selling techniques. Reached 25% cross-selling (store target = 14%).
•Fashion Consultancy: Demonstrate thorough knowledge of the luxury retail market and current fashion trends, show passion in visiting competitive brand’s stores and understanding their collections. Set appointments with high-end clients, personally advise customers according to their needs to create a full silhouette.
•Store Management: Perform store opening and closing procedures. Manage daily cash flow of 10 K$. Spot and correct discrepancies.
•Stock Management: Perform 4 stock counts per month in different product categories, ensuring discrepancies level to 0%. Participate in fiscal inventory twice a year. Take part in meeting store audit requirements, such as daily product pricing, optimizing stock organization for 5000 references, filing clients’ details.
•Women ready-to-wear Specialist: Organize 4 briefings per month for the team. Daily team coaching on the shop-floor to boost ready to-wear sales led to increase turnover by 10%.
•Sales Management: Monthly target of 130 K$ achieved and surpassed.
•Visual Merchandising Management: Ensure perfect maintenance of the visual merchandising throughout the selling day.

•Safety Management: Attend regular first aid training courses. Obtain fire fighter certificate. Ensure constant safety on board. Deal with emergencies such as severe turbulence's, decompression, off-loading passengers.
•Team Management: Brief for the 4-cabin crew. Pre-flight briefing with the deck crew. Constant communication with deck crew during the flight.
•Client Management: Greeting 150 passengers as they board and exit the aircraft. Improving client experience on-board while answering passengers’ questions.
•Sales Management: Selling duty-free commercial goods during the flight.
•Team Performance: In charge of the performance of all other cabin crew members, ensuring that the best levels of safety and comfort are met.
•Coaching: Training new members of crew with supervising new recruits on their first flights.
•Routine Documents: After each flight there is paperwork to complete (flight information, cabin crew positions, flight incidents report, flight time limitation FDP) and flight forms which must be dealt with by SCCM.

•Client Relation Management: Create a welcoming environment for customers by greeting them and assisting them. Quick response to clients’ inquiries and needs.
•Store Management: Regularly communicates with the regional retail manager to discuss strengths and opportunities for the business. Advise on the trends and clients’ behavior.
•Team Management: Provide strong leadership presence in the store. Directly manage a team of 9 salespersons. Provide targets and feedback to the team. Monthly individual performance review with the team.
•Sales Management: Drive the sales with the team thanks to a strong presence on the shop floor.
•Team Leader: Ensure all the team members are fully trained in the U.S. POLO experience, have sound product knowledge and are aware of company policies and procedures.
•Team Recruiting: Recruit, on-board and develop the department to ensure that I have the right team and specialists for the product area(s) to be able to serve customers passionately and effectively.

•Collection Buying: Travel frequently to Turkey and Thailand to choose successful ready-to-wear collections for the brand.
•Budget Management: Manage a seasonal budget of 250 K$, and a special Eid budget of 90 K$ for collections’ buying sessions.
•Development Management: Lead the development of the point of sales by choosing appropriate visual merchandising and store furniture’s. Train and coach stores' teams on selling techniques. Plan and focus on sales target through excellent client service.
•Team Management: Weekly/Monthly reporting on boutiques results (turnover, KPI’s, traffic, discount rates) Make sure every boutique has a proper data capture and follow up system for clients, prospects, CS and reservations.
•Operations: Develop the contract with the different vendors to ensure smooths operations at the boutique (water, stationary, maintenance, cleaning etc...) Liaise with mall management for any operation issues.