Digital Transformation Manager / Founder
BIT WORK
Total years of experience :13 years, 5 Months
E-Government
• Meeting with the minister’s advisers to asses business needs to areas of improvement
• Investigate workflows in every office in the ministry
• Analyze all paper works and citizens requests coming to the ministry
• Meet with third-party companies working with the ministry and assess areas of improvement
• Provide current BPMN 2.0 models for existing processes
• Re-engineer the processes to minimalize delivery time and needed resources
• Conduct sessions with business owners and stakeholders to agree on the To-Be processes
• Setup the project technical architecture
• Develop full fledge proof of concept for automation and business analytics
• Conduct session with the minister and introduce the project
Startup
• Meet with idea owners and analyze their needs
• Recommend the system architecture
• Setup the application technical design
• Assess areas of improvements
• Demonstrate draft versions of the product
• Set digital media marketing plan
• Deliver alpha and beta versions as pre-production for end users review
Internal Security Forces - PST / Beirut - Lebanon
• Provide business analysis training for new resources
• Provide BPM training for new resources
• Distribute and assist all resources in parallel analysis sessions
• Help process owners in ISF to identify areas of improvement
• Investigating bottlenecks and recommending solutions
• Identifying key performance indicators
• Reviewing team deliverables
• Communicate requirement gathering status to ISF board
• Plan new milestones
• Processes reengineering and identify reusable processes
• Apply research and development to identify most reliable and robust solution
• Review team recommendation on reengineering
• Communicate business improvement recommendation to ISF
Oracle Department Set Up - eMcrey / Beirut - Lebanon
• Setup business process management analysis methodologies in line with each business type
• Assist department manager in building Oracle team.
• Participate in acquiring Oracle platinum partnership.
• Propose solution architecture for potential projects.
• Pre-sales demonstrations on middleware fusion suite for potential customers.
Al-Jazira Bank - eMcrey / Jeddah - KSA
• Managing data synchronization between Cortex credit and loyalty points programs
• Data quality control on credit card report sent to SIMAH / government authorities
• Investigating cards statuses and unhealthy data impacting bank’s rank in SIMAH
• Manage meetings with bank’s technical suppliers
• Managing and monitoring end of day reports and automation flows across all systems
• Systems Technical analysis for cards systems, loyalty programs and CRM
• Set up integration methodology via file exchange and direct database hits
Al-Rajihi Bank - FIS / Riyadh - KSA
• Manage meetings (performance tests, security and project status).
• Manage performance tests to meet SLA and security issues for Al-Rajihi Bank.
• Coordinating between Al-Rajhi, FIS (on site and offshore teams) and third parties.
• Systems Technical analysis for core banking, CRM and FX
• Set up integration methodology via services calls
• Leading tests scenarios.
• Checking performance tests validity.
• Monitoring systems and applications.
• Advise development teams.
• Assess security issues severity.
• Provide solutions for security issues.
• Assist third parties in penetration testing.
Regional Riyadh Municipality
• Focused and provided solutions for ORACLE BPM design, administration, development, and testing.
• Analyzed user requirements, prototype processes and designed process solutions on ARIS.
• Understanding processes and aligning them with business strategies.
• Gathered information from all the department through interview with department heads, applications owners and business users.
• Identified and designed architecture for business requirements.
• Reviewed and mapped business processes into IT architecture.
• Directed and supervised research on emerging business process management.
• Conducted business process management research and prepared related reports.
• As BPM Analysts & Consultant liaised with Technical engineers and Project executive to build solutions that solved customer problems and delivered business value.
• Worked closely with architect to extend and modify architecture where appropriate.
• Designed and implemented process solutions based on user requirements.
• Designed, developed, configured and provided solutions to system and unit testing.
• Modified business processes by minimizing paper work.
• Ability to use BPM tools to build customer-defined applications.
• Profound knowledge of Oracle Business Process Management API Web Services.
• Sustainable understanding of the technical implementation of BPM solutions.
• Implemented process, business logic and process transition.
• Developed business process flow and consulted user interface solutions.
• Integrated processes into enterprise framework and applications using process API.
• Consulted on BPM design development administration testing and implementation.
• Measuring, analyzing, benchmark, and improving processes.
• Analyzing cost, time, and quality of productivity and changing process as required.
• Identifying and simplifying business processes to drive maximum output.
• Reviewing, enhancing, and reducing cost of process and increasing revenue.
• Assisted in Quality Assurance & Quality Control.
Bank of Lebanon
• Performed remote consulting assignments as requested.
• Participated in business analysis to meet customer’s requirements.
• Consulted on BPM modeling to decrease impact of change requests.
• Participated in process re-engineering to accelerate business delivery and remove paper work.
Mobile Banking Enterprise Solution
• Worked on IBM Worklight mobile platform, from R&D to implementing cross platform mobile banking application.
• Participated in the recruitment process and trained new resources.
• Analyzed the mobile banking market.
• Participated in the product development strategy.
• Designed the low level architecture (application structure, languages, endpoints communication).
• Deployed Applications on IBM Webserver (liberty profile/ WAS) and simulated development, UAT and production environments
• Integrated Apps with IBM Xtify for rich push notification and delivered real time marketing notification.
• Integrated IBM Xtify with Worklight adapters to elevate ROI.
• Integrated Apps with IBM Bluemix for customer/support chat.
• Integrated Apps with Sybase online banking for push notifications and workflow approval.
• Integrated Apps with IBM BPM and simulated Loan application.
• Integrated Apps with IBM Business Rules and simulated marketing offers based on banking transfers.
• Integrated Apps with banking cards management system and allowed users to manage and request cards.
• Done first global installation of Tealeaf analytics and participated in troubleshooting with IBM USA.
• Performed Quality Assurance & Quality Control.
Byblos Bank Mobile Application
• Worked on Sybase 365 Mobilizer mobile platform, implemented in BYBLOS Bank Lebanon.
• Deployed and configured the Sybase 365 Mobilizer.
• Analyzed customer business requirements and objectives, and offered technical solutions.
• Analyzed feasibility of new developments and estimated development effort.
• Translated business requirements into detailed design specifications, tested components.
• Conducted Reviews of development specifications.
• Participated in project planning.
• Developed and implemented business requests.
• Validated solutions meet the functional requirements by performing unit tests.
• Tested developed coding and tasks functionality from both business and programing point of view.
• Troobleshooted, analyzed and resolved technical problems.
• Mastered Java programing language used for development.
• Trained resources to customize “Sybase 365 Mobilizer”, and managed their work.
• Worked on the integration between the mobile client application and “Sybase 365 Mobilizer ".
• Support all technical problems under IDM technologies (Mobi, Wireless Broadband, Broadband Home, ADSL, Dial Up, Domain Hosting, personal Emails and Emails under domains). • Troubleshooting over the phone.
• Handling Customers’ Complaints.
• Assist the customer and offer solutions.
•Assess potential customers and pitch for new ideas.
•Communicate and recommend potential improvements to maximize sales and profit.
•Plan a digital media strategy based on the market and audience.
•Managing Facebook pages, Twitter Accounts and YouTube Channels.
•Developed Facebook informative applications and competitions.
•Participated in strategic planning of advertisements using Google Admob and Facebook Ads.
•Monitor and manage running ads and applications.
•Participated in the quality control and quality assurance.
•Coordinate between local and remote teams to meet deadlines
•Developed responsive websites using latest technologies.
•Database Structuring, testing and fine tuning.