Rami Saqer, Center Manager & Customer Service Manager

Rami Saqer

Center Manager & Customer Service Manager

Signals Mobile Services Center

Lieu
Jordanie
Éducation
Diplôme, Human Resources
Expérience
5 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 4 Mois

Center Manager & Customer Service Manager à Signals Mobile Services Center
  • Jordanie - Amman
  • août 2018 à août 2019

o Consistently follow up with associates to ensure repairs are being done correctly and on time.
o Maintain accurate repair parts inventory levels throughout the region
o Professionally resolve customer complaints regarding broken devices
o Attend monthly Manager Meetings for ongoing training
o Basic HR duties.
o Daily and monthly reporting.
o Following up with the operations from the moment of receiving the device until the customer takes it back.
o Training the customer service team to offer the best service.

Sales and Operations Manager à Retail Group Jordan
  • Jordanie - Amman
  • janvier 2017 à juillet 2017

Brands: Garage & Dynamite, Parfois, U.S Polo ASSN.
Achievements & Responsibilities:
- 4th brand was added to the list after proven efforts and hard work.
- Heavy reporting on a daily, weekly & monthly basis.
- Managing over 60 employees, VMs, Managers, Assistant Managers and Sales executives.
- Brands were among the top in the region in terms of visual merchandising with a reference from the brand partners.
- Trained one of the strongest teams in the company, well informed and highly performing.
- Managing stocks by reviewing product performance reports.
- Regular conference calls with brand partners and actions followed up.
- Conducting brand marketing campaigns.
- Ensuring that pricing strategy is appropriate and in line with competition.
- Setting a clear marketing strategy every season and ensuring the budget is used effectively with the help of Retail Director and Head of Sales.
- Provides high quality and timely trade feedback to brand partners.
- Reacting to current trading performance by ensuring activities such as markdown and promotional strategy are appropriate for the market.
- Coaching stores on how to resolve customer needs at the store level.
- Reviewing market sales performance and stock level.
- Adherence of visual standards as per brands requirements.
- Build and maintain relationships with key personnel of brand partners.
- Reception of brand partners key personnel and conducting store visits, market visits with them, in order for them to understand opportunities and threats in the market.

Sales and Operations Manager à Retail Group Jordan
  • Jordanie - Amman
  • août 2015 à mai 2016

Brands: Garage & Dynamite, Parfois.
Achievements & Responsibilities:
- Got promoted to this position after excellent performance and very hard work.
- 2 Brands were handled, Garage & Dynamite, after 6 months of hard work and proven efforts another brand (Parfois) was added to the list.
- Brought Garage to the Top 10 International List for 6 times, for the first time in the brand record in Jordan.
- Achieving targeted sales and improving gross margins.
- Conducting one of the biggest marketing campaigns ever happened in a mall, Garage Giveaway Tour Amman & Irbid.
- Increasing footfall by raising customer’s awareness about the brands.
- Managing over 40 employees in my team, VMs, Managers, Assistant Managers and Sales executives.
- Providing continuous feedback on products performance to apply best practices.
- Providing feedback on Jordan market and competitors practices.
- Other responsibilities are the same as mentioned above.

Visual Merchandiser Manager à Amman – Jordan
  • Jordanie - Amman
  • décembre 2013 à août 2015

Brand: Parfois - 4 Stores, Three in Amman, One in Irbid.
Achievements & Responsibilities:
- Top stores in region in terms of Visual Merchandising with reference from the brand’s Middle East Market Manager.
- Number 1 sales in the world among 750+ stores on Mothers Day 2015.
- Displaying over 14, 000 items on shop floor during the opening of Irbid Store, 2 nights of nonstop working or rest.
- Training shop teams on brand guidelines and standards.
- Renovating an old concept store to a newer version after becoming a very successful store.
- Received a certificate of hard work, and high brand knowledge.
- Displaying products based on the brand guidelines, Instore and Window Displays, and installing marketing props.
- Designing ideas for displays in case guidelines are not applicable.
- Deciding how to use space and lighting creatively, based on the brand standards.
- Creating branded visual merchandising packs to send to each branch.
- Products reports and feedback to the brand partners and Brand Manager.
- Setting up displays, dressing dummies, fabric and posters.
- Buying and requesting props after the approval of senior VM Manager.
- Got promoted to a Brand Manager.

Commercial/ Contracts Coordinator à Al Wasita Emirates for Services & Catering LLC
  • Émirats Arabes Unis - Abu Dhabi
  • décembre 2012 à juin 2013

- Contracts, Proposals, Tenders analysis.
- Studying and analyzing tenders to help creating the best deal for the customer to win the proposal.
- Preparing catering and support services proposals.
- Contacting customers in order to keep contracts updated.
- Conducting site visits to clearly understand tenders to create the best deal.
- Collecting & delivering tenders from/to companies.
- Online registrations as a supplier.

Visual Merchandiser Manager à Retail Group Jordan
  • Jordanie - Amman
  • octobre 2012 à décembre 2012

Brand: Parfois - 3 Stores
- Responsibilities are the same as mentioned above.

Customer Service Agent à Crystelcall
  • Jordanie - Amman
  • août 2011 à décembre 2011

Project: Landmark Project - Shukran Rewarding System.
Responsibilities:
Serving customers through phone calls and emails using Seibel Loyalty Program, different actions were done on customers records such as Search, Update, Delete and others.
Also our responsibilities included:
-Managing over 90 incoming calls per day and customer service inquiries.
- Identifying and assessing customers’ needs to achieve satisfaction.

Éducation

Diplôme, Human Resources
  • à German Jordanian University
  • avril 2018
Baccalauréat, Computer Information Systems
  • à Al Zaytoonah Private University of Jordan
  • juin 2011

Specialties & Skills

Management
Brand Management
Visual Merchandising
Customer Service
Microsoft Office XP
Data Analyzing
Detail Focused
Creativity
Organizational Skills
Working under pressure
Leadership
Communication Skills Written & Verbal
Multi-tasking
Adaptability
Quick Learner
Loyal & Discreet
Flexibility
Microsoft Project
Computer & Internet Skills
Fast Learner
Training & Lecturing skills
Professional team player
MS Office skills (Word, Excel, Power Point).
Copy writing
Lead by example
Time Management
High morals

Langues

Arabe
Langue Maternelle
Anglais
Expert
Roumain
Moyen

Formation et Diplômes

Personal Training (Certificat)
Date de la formation:
December 2019
Data Entry (Formation)
Institut de formation:
Crystel Call
Date de la formation:
August 2011
Durée:
24 heures
Customer Service Training (Formation)
Institut de formation:
Crystel Call
Date de la formation:
August 2011
Durée:
35 heures
Visual Merchandising Training (Formation)
Institut de formation:
Retail Group Jordan
Date de la formation:
December 2013
Durée:
35 heures
Visual Merchandising (Formation)
Institut de formation:
Barata & Romilo (Parfois) - Portugal
Date de la formation:
December 2014
Durée:
96 heures

Loisirs

  • Self Development
  • Cars
  • Video gaming
  • Traveling
  • Reading
  • Bodybuilding