Deputy General Manager
Travel One
Total years of experience :21 years, 1 Months
Success in the world of sales, Marketing, Management & air transportation and passenger's services proficiency requires perseverance, profit-driven focus, and exceptionally honed interpersonal skills. As an experienced professional with a strong history of managing client relationships and drastically increasing revenues, I stand in a prime position to significantly contribute to your objectives as your next Sales Manager, General Manager.
My experience in securing new customers, Sales Manager, General Manger, analyzing market and competitive trends, negotiating and closing profitable deals, and nurturing beneficial relationships positions me to substantially impact your organization. By leveraging product expertise and keen insight to implement strategic sales and marketing solutions, I excel at connecting with key decision makers and quickly building profitable, lasting partnerships that sustain revenue growth.
Also In a highly competitive environment of air transportation and passenger's services proficiency, accuracy and experience makes the difference therefore I am writing this to express my ambitious desire to join a highly skilled, professional team in the field of civil aviation and air transportation services, Sales, Marketing and team organized which your reputable firm represents.
I believe that my education and employment background are appropriate for joining your team.
As I have gained extensive experience in customer service, administrative skills, pricing, issuing electronic tickets, re-issuing voluntary and involuntary, calculating refunds and pending reservation request, Sales and following up these pending issues, managing sales reports and visit, I'm the champion for 11 month in Jordan for on business program, I have demonstrated the ability to work closely with managers in various departments, sales in Saudi Market & Jordan
I am highly efficient and motivated and have always been eager to exceed and achieve the goals and expectations set by my company as well as at my own personal level. I have had the great opportunity to work with different kinds of people, using my communication skills. I try to look for new ways to cope and understand my team members that I work with. I like challenges and always ready for what may come my direction Consistently outperforming corporate sales and revenue goals through the development of aggressive and successful business initiatives and effective sales team leadership, propelling drastic sales revenue increases while minimizing corporate expenses. Recruiting, training, and managing top-performing sales teams and coaching staff to achieve goals in alignment with corporate objectives. Forging trusting and enduring relationships with customers, management teams, and peers to maximize client retention and satisfaction. Utilizing superior team leadership, communication, and organizational skills to achieve maximum sales and the highest level of customer service. My dedication to creating solid and productive partnerships, along with my steadfast motivation to meet or exceed sales goals, characterizes my career accomplishments. These skills, combined with my articulate presentation talents, will allow me to greatly benefit sales team. I look forward to discussing this position in further detail.
I believe that my years of experience in this field as shown in my attached C.V, promotes me be a strong candidates to be a member of your reputable organization’s team.
Yours Sincerely,
Rami Janini
Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed
promoting and marketing the business, sometimes to new or niche markets;
managing budgets and maintaining statistical and financial records;
selling travel products and tour packages;
sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
taking part in familiarisation visits to new destinations to gather information on issues and amenities of interest to consumers;
liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
dealing with customer enquiries and aiming to meet their expectations;
overseeing the smooth, efficient running of the business.
* Constantly motivating the sales team to hit their targets and ensure company profitability.
* Meeting regularly with team leaders to give them sales figures and plan how they approach their work.
* Meeting company "Directors" who advise on strategy and finding out about any local issues and future trends.
* Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training.
* Organizing incentives, bonus schemes and competitions
* Communicating with sales consultants and providing encouragement, help and advice
* Dealing with disciplinary matters and customer complaints.
Driving sales of International Holiday packages/Outbound Holidays.
• Designing itineraries, vacation packages, costing, hotel booking and Flight Bookings
• Fostering existing relationships and developing new ones.
• Monitoring competitor’s activities and collecting data.
• Error free update of the bookings made on CRM in post-sales process
• Excellent destination knowledge like Europe, far east, etc.
• Know how & experience of Amadeus.
• Error free handling of the Sales files
• Excellent communication skills.
• Sales Call Center Experience Minimum 2 to 3 Years
• Knowledge of Amadeus or any GDS system, preferably Amadeus
• Knowledge about ticketing and addition to it of sales or travel
British Airways Job :
Developing a strategic and tactical sales plan to meet and then exceed established sales goals and analyzing and interpreting booking and revenue data to maximize revenues and identify new opportunities.
Servicing and providing support to existing customers as well as establishing new customers base in order to increase passenger traffic and sales to the airline.
Providing individual customers with superior customer service and insuring that they have all the necessary information they need to complete their flight.
Effectively communicating and presenting products and services to corporate accounts and putting together corporate packages and negotiating contracts.
Effectively communicating and presenting products to travel agents in specific geographic territories.
Directing and coordinating successful events to increase sales revenues and to maintain superior relationships with external stakeholders.
Negotiating prices for various Marketing materials such as flyers, banners and radio ads.
Supervising the production of printing and Marketing materials.
Working with the design agency to come up with innovative ideas for the Marketing and Advertising materials.
Handling various marketing activities of the Company such as production of brochures, ads, catalogues and others.
Selling tickets and travel products to customers;
Meeting sales targets as set out by the travel agency manager;
Dealing with complicated customer itineraries;
Handling customer orders and payments;
Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules;
Undertaking general administration;
Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts;
Dealing with complaints
Delivering the highest standard of customer care at all times and ensuring this standard is maintained
Coordinates between all internal departments to ensure smooth implementation and perfect coordination between the parties.
Capable of managing and developing multiple tasks and objectives, often to tight timescales, strict observance of deadlines, and respect to commitments
Maintaining a good database for all suppliers and agents. I.e. Hotels, venues…
Follow up all related office tasks
Answering incoming calls and assisting customers to reach satisfactory solutions that meet their needs.
Applying sales techniques while providing schedules, fares and flight information to customers in a manner that meets high customer service standards.
Processing passenger flight reservations
Maintaining accurate customer records.
there are two contract fares, also known as Dual Fares: a highly discounted unrestricted fare (YCA), and a capacity controlled fare (_CA) with an even deeper discount. _CA fares have a limited number of seats, but no other restrictions. _CA availability varies carrier-by-carrier and market-by-market. The dual airfares will allow an agency to save the most money possible, while still enjoying the same top quality service available with YCA fares
bmi Job Discerption
Developing a strategic and tactical sales plan to meet and then exceed established sales goals and analyzing and interpreting booking and revenue data to maximize revenues and identify new opportunities.
Servicing and providing support to existing customers as well as establishing new customers base in order to increase passenger traffic and sales to the airline.
Providing individual customers with superior customer service and insuring that they have all the necessary information they need to complete their flight.
Effectively communicating and presenting products and services to corporate accounts and putting together corporate packages and negotiating contracts.
Effectively communicating and presenting products to travel agents in specific geographic territories.
Directing and coordinating successful events to increase sales revenues and to maintain superior relationships with external stakeholders.
Negotiating prices for various Marketing materials such as flyers, banners and radio ads.
Supervising the production of printing and Marketing materials.
Working with the design agency to come up with innovative ideas for the Marketing and Advertising materials.
Handling various marketing activities of the Company such as production of brochures, ads, catalogues and others.
Selling tickets and travel products to customers;
Meeting sales targets as set out by the travel agency manager;
Dealing with complicated customer itineraries;
Handling customer orders and payments;
Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules;
Undertaking general administration;
Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts;
Dealing with complaints
Delivering the highest standard of customer care at all times and ensuring this standard is maintained
Coordinates between all internal departments to ensure smooth implementation and perfect coordination between the parties.
Capable of managing and developing multiple tasks and objectives, often to tight timescales, strict observance of deadlines, and respect to commitments
Maintaining a good database for all suppliers and agents. I.e. Hotels, venues…
Follow up all related office tasks
Answering incoming calls and assisting customers to reach satisfactory solutions that meet their needs.
Applying sales techniques while providing schedules, fares and flight information to customers in a manner that meets high customer service standards.
Processing passenger flight reservations
Maintaining accurate customer records.
Assist with Interviewing and selecting new check flight attendants
Contributes to the development of educational material with regards to line standards
Conducts line checks and standardization checks when needed to ensure company standards are met
Concentrate efforts on time limited projects as assigned
Develop lines of communication with departments and individuals required to complete assigned duties
Attend company staff meetings as required to accomplish assigned projects
Monitor crew health, welfare and morale, make recommendation on improvement programs
Maintains FAM and develops FAM alert bulletins and revisions as directed
Maintains line qualifications as a Colgan Air Flight Attendant; check flight attendant and instructor
Maintains high level of knowledge in the following areas: Company Policies and Procedures, Colgan Air FAM, FAA Regulations, Colgan Air Employee Handbook, Operations Specification, and other technical data appropriate to Inflight operations.
Conducts investigations and interviews of Flight Attendants as directed
Participates in budget reviews and reporting process
Maintains an Open Door Policy with all company employees
prepares graduates for careers as travel agents, lodging managers or meeting, convention and event planners. Jobs for travel agents are expected to decline from 2014-2024, although lodging managers and meeting, convention and event planners should see job growth of 8% and 10% respectively during the same time period.
Provide excellent customer service and build customer loyalty Understand the various services and facilities available to airline passengers during their travel Advise customers on passport and visa requirements, as well as on travel insurance options Plan and reserve travel itineraries using standard industry coding Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre
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