Server Operations Administrator, EMEA
Jacobs Engineering
Total years of experience :31 years, 11 Months
• Builds, installs, configures, manages, administers, optimizes and maintains the multiple offices server farms of JACOBS in the Europe-Middle East-Africa (EMEA) Region, including the Main & Sites offices in Saudi Arabia, Abu-Dhabi, Qatar, Dubai, Bahrain, Oman, in South Africa (Johannesburg / Secunda / CapeTown) and Milan, Italy.
• Represents organization in providing solutions to difficult technical issues.
• Monitors server & system utilization and performance using Zabbix Monitoring Application.
• Implements and maintains system security and data recovery processes on servers: Provides technical support for the resolution of all problems regarding servers (hardware and operating systems): Uses system administration tools for application distribution, asset management, and desktop support as needed.
•Administration of Physical and Virtual Servers running on vMWare ESXi 5.5 and Windows Server 2008R2/2012R2 Operating Systems mixed-mode environment.
•Administration and monitoring of Tivoli System Manager (TSM) and Symantec Backup Exec backup software configured with Dell PowerVault 4000/2000 Tape Library Backup hardware.
•Administration and planning for Dell iSCSI and Fibre Channel Storage Area Network (SAN) Devices and Solutions for Simple & Scalable Storage for Virtualization.
• Administering and maintaining corporate infrastructure, including network connectivity, Internet access, email and installation of service packs, hotfixes and updates to all servers.
• Installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and electronic mail systems; makes recommendations regarding hardware and software acquisitions for both AKSI JV (Aker Solutions / Sinopec), Aker Process Gulf’s Regional (Dhahran) & Branch (Yanbu) Offices.
• Provides full site supports for AKSI Engineering, Procurement & Construction software applications like INTools, VPRM, PDS, data management application like Documentum, design applications like AutoCad 2006-2009 & Tekla Steel Structure Design, etc.
• Provides technical or networking support environment in finding solutions for the Aker Gulf & AKSI’s existing and new IT infrastructures concerning planning, extending and implementing of networks particularly on Cisco Routers and Switches.
• Monitor/Managing enterprise network including an Aker Server farm that includes Domain Controllers, Exchange Servers, Active Directory Servers, SUS Server, and Electronic Data Management Server in Windows 2000 & 2003 mixed mode environment..
• Provides network installation, management, cabling & maintenance on a multi-site network environment using ADSL and Wireless Lease Lines, interconnected via Fiber Optic & Ethernet Technology.
• Member of Aker Global IT Support that acts as a global technical resource in assisting users to resolve problems with equipment and data; to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Provides full-up wireless internet solution to accommodate over 100 users on a morale network.
• Documents network, server & desktop problems and resolutions for future reference.
* Monitor/Managing AFG Network including all Domain Controllers, Exchange Servers, Active Directory Servers, SUS Server, and ISA Server in Windows 2000 & 2003 mixed mode environment.
* Providing 1st Level Support to the endusers.
* Provides technical guidance to Helpdesk according to the request
* Unlock users account and resetting the password and other problems.
* New user accounts creation and deletion for network, email and internet
* Installing service packs and updates to all servers
* Administers network servers’ daily backups, and user accounts maintenance.
* Monitoring various servers and assures that storage space is adequate and there are no abnormal trends in disk usage.
* Monitoring performance of Wide Area Network, Local Area Networks and supporting hardware, including routers, servers, workstations and fiber network to keep our corporate network—and businesses—functioning smoothly and efficiently.
* Makes written recommendations regarding microcomputer systems configurations and interfacing, considering policy standards, user needs, and the capabilities and limitations of hardware and software.
* Makes daily activity reports.
* Holds the major tasks of changing the IT environment from character (terminal) based applications to PC and GUI environment. This was a major tasks then accomplished at the wake of Y2K change over, which included replacement of hundreds of terminals with PC’s, including end-user training for handling a computer.
* In-charge in preparation of all PC’s for SAP GUI installation, connectivity and testing procedures and coordinate appropriate action plans with AFG-IT Office in sorting out issues for the implementation of SAP/R3 for all subsidiaries in entire Western Region.
* Provides Telephone-support for technical assistance during critical on-site installations, maintenance, problem investigation on various hardware/software problems of which majorities were remedied without going to user site or pulling out back the unit for workshop repair..
* Performs in-house routine preventive maintenance, installation, configuration, troubleshooting, and repairing Hewlett-Packard product lines such as Vectra and Brio series Desktop Computers, LaserJet and DeskJet series Printers, other multi-vendor product lines such as SONY VAIO, Compaq Presario & Deskpro, Dell, AST, Micron, Acer Power Desktop Computers, and for all office automation equipments of the entire AFG subsidiary offices, showrooms, and warehouses based Western Region.
* Responsible for setup and configuration of email and provides internet access for the selected end-users.
*Responsible for the on-site Installations and configuration of newly purchased & configured network devices and related hardware peripherals.
* Primary responsibility is to supervise the deptartment on handling, preparation, inspection, calibration, and quality control of safety equipment coming from main suppliers in Japan and Singapore.
* Task to ensure the quality assurance, completeness, proper documentation and label of the whole system, prior to any delivery and installation, by stimulating the actual operations in a particular site.
* Coordinates directly to suppliers with regards on technical problems being encountered on evaluated products and makes appropriate solutions before releasing to the market.
* Responsible to perform on-site and in-house, routine preventive maintenance, installations, troubleshoot, and repair of different brand name of Desktop Computers regardless of whether purchased from the company or those bogged-down from walk-in customers.
* Contributes some support to Help Desk/Technical Support personnel to attend any complains from various clients in dial-up networking, modems and to resolve issues with Windows 3.xx and Windows 95/98 operating systems and hardware related problems.
* Task to make report, recommendation and proposals to the clients with regards on computer configuration & upgrading of such unit for installation.
* Assisting the Technical Manager to supervise in assembly, maintenance, troubleshooting, & repair of PC, printers, monitors, keyboards, floppy drives, hard disks, CD-ROM drives, sound/video blaster cards, peripheral cards, power supplies, scanners, modems, LAN cards, AVR, UPS, etc.
* Doing some quarterly routine inspection & preventive maintenance of RIKEN KEIKI safety device and make a reports and recommendation for such unit being checked.
* Traveled overseas for work assignment, training and seminar. (e.g. Singapore, Malaysia)
•Provides assistance both to employees and clients on both hardware & software problems.
•Provide reports, as stated in the Project Management section for a quick processing of all requesters, deliveries, warranty claims, or whatever the case may be.
•Ensure the quality assurance, completeness, proper documentation and label of the whole system, prior to any delivery and installation, by stimulating the actual operations in a particular site.
•Ensure that all required softwares like MS DOS 6.22, MS Windows 3.1/3.11/95, MS Office 4.2/4.3/95 and Norton Anti-Virus are properly installed and working in accordance to the clients requirements.
•Making proposal of computer configuration & upgrading of such unit for installation.
•Conduct demonstration on various products like IBM & MICRON computers, and HP & STAR Laser/dot-matrix printers.
•In-charge for making quarterly inventory on all parts and tools needed on Technical Dept.
•Responsible for making monthly report for all units being received serviced and repaired.
•Doing estimation for received units for repair.
•Contributes some technical support in Assembly & QC Dept. for the units being sold or released in the market.
•Assigned in doing assembly, maintenance, troubleshooting, & repair of PC, printers, monitors, keyboards, floppy drives, hard disks, I/O cards, power supplies, modems, LAN cards, AVR, etc..
•In-charge in installation of various software applications such as MS DOS, Windows 3.x, MS Office, and Norton Utilities on sold & for demo computers.
•Perform some preventive maintenance of PC, printers & monitors on our various clients in banking and private sectors. (e.g. Bank of Phil. Island, Traders Royal Bank, Columbian Motors Corp., Manila Bankers, etc.).
•Performs also an out-of-town service.
•Assigned in PC assembly, in-house & on-site troubleshooting, maintenance & component level repair of Notebook and Personal Computers, dot matrix / laser printers, monitors, power supplies, AVR, & UPS.
•Perform some preventive maintenance of PC, printers & monitors of various clients.
(e.g. Department. of Education, Commission on Election, Phil. Women’s University, etc.).
•Hardware Quality Control and Operating systems and application softwares Installations for computers that being sold and for demonstration.