IT Administrator
Al Dhafra Private Schools
Total years of experience :16 years, 8 Months
• Conduct general network troubleshooting in the entire campus.
• Maintain all local software and hardware licensing to ensure conformance.
• Maintain server, upgrade, and secure, system backups and disaster recovery preparation.
• Recommend software and hardware solutions comprising of upgrades and new acquisitions.
• Install software, maintain and introduce training as needed.
• Manage entire purchase of inventory related to hardware, software and other IT supplies.
• Inform senior staff about industry innovations and recommend relevant upgrades.
• Manage, maintain and update onsite and user site copiers, printers and fax machines.
• Adding, removing, or updating user account information, resetting passwords.
• Create, manage and maintain mail server account.
• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff/clients through a series of actions, either face to face or over the telephone;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Replacing parts as required;
• Providing support, including procedural documentation;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users’ accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion
• Prioritising and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals
• Responsible in training, maintenance and continues support to all E- orders users.
• Performs E- orders installation and conducts training to trade customers, principals and sales representative.
• Install POES and ZEOS and provides maintenance and technical support to users.
• Assist in Infrastructures management group in providing Technical assistance to branches on hardware/software related concerns.
• Ensures continues availability of ZEOS POES and ED1 server and Gateways at all times.
• Coordinates with respective branch managers, district sales managers, counter parts on E-order related matters.
• Diagnose software and hardware problems.
• Track, prioritize and document requests using an IT support request system.
• Install and configure new computers and other IT equipment.
• Processing health insurance application of the clients, from enrollment up to terminations.
• Maintaining the policy to some changes upon request of the client.
• Communicating effectively with supervisors, team leaders, people in charge, and other professionals to collect information and to settle the required important complicated issues.
• Handling complicated customer queries, issues, complaints, and questions.
• Making an examination of the performance statistically.
• Managing the daily tasks and work
• Monitoring day-to-day random calls, for lessening the number of mistakes or errors and checking out for improved performance.
• Aiming for better quality, high speed and efficiency.
• Keeping abreast the knowledge of developments in industry and their inner networking