SENIOR CARGO AGENT
NATIONAL AVIATION SERVICES
Total years of experience :20 years, 5 Months
NOV05-PRESENT NATIONAL AVIATION SERVICES, KUWAIT
SENIOR CARGO AGENT
*Standard Operating procedure and customer service guide.
*All Import & Export procedure (documentation - accepting cargo - data computer-following up - storing -delivering)
OCT97-NOV05 EGYPTAIR AIRLINES, CAIRO.EGYPT
CARGO OFFICER
*Daily mutual contact with all listed and walking clients, solving their problems, expressing company's products and confirming its reputation through professional customer service and sales.
*Responsible for updating of manuals and communication of updates to staff.
*Handling of all received sales leads till they're regular clients.
*Handling of all Import shipments beginning from placement of shipping orders up to delivery including preparation of shipping Documents at origin, Salling rates, Packing and Booking.
*Supervising the trucking operation, ensuring smooth flow for all delivery orders.
*Follow up payment processes for duties for all handling shipments in accordance with the clients'creadit statuses.
*Supervising the Export operations.
*Responsible for sales activities, operation, customer service as well as quality management, both sales and operational activities in customer service behavior
JUN94-JUL01 CANON INTERNATIONAL CO., CAIRO, EGYPT.
Sales Manger
*Supervised the daily activities/tasks of five salesmen.
*Achieved remarkable sales increase by 50%.
*Planned and developed sales strategy to achieve the required objectives.
*Organized the team logically and systematic.
*Follow up the business with the customers.
JUN93-DEC93 MARK INTERNATIONAL CO., CAIRO, EGYPT.
Sales Manger
*Supervised the daily activities/tasks of three persons.
*Applied follow up approaches to finalize unclosed deals
*Organizing and planning the daily sales plane.
*Follow up all deals, delivery orders.
JUL92-OCT92 ATLANTIC CO., CAIRO, EGYPT.
Sales Representative
*Promote to the fullest extent to ensure we maximize all available capacity thus achieving and exceeding revenue and yield targets while keeping costs within budget.
*Maintain a regular sales call to current and prospect customer's base by implementing
effective territory management through call plans/targets and calls reports.
*Implement sales and marking plans through customers contact, incentive schemes and
sales promotions.
*Reinforce the Customer Partnership Program and develop electronic commerce with customers.
*Gather market intelligence on competitors and other available data to determine Market
share and act accordingly.
JAN91-JUN91 ELITE CO., CAIRO, EGYPT. "Sales Representative"
Bachelor of Arts, Hebrew Language section, 1996, Ain Shams University, Egypt. TRANING COURSES *English Course at British Council. *Sita system Course (Cargo International System) *Accepting and Handling Cargo. (category 7, 8 & 6) *Live Animals and Dangerous Goods handling (basic & refreshing cat.6, 7, 8) *Advanced rates for Cargo. *Load sheet for Cargo Aircraft Course (airbus300-600) *Customer service course.