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Ramiz Haddad, Operations Officer

Ramiz Haddad

Operations Officer·JAHANGIR FOR RESTAURANTS OPERATIONS AND MANAGEMENT LTD.,

Jordan

Higher diploma, operation management

Work experience

Total years of experience: 5 years, 11 months

Operations Officer

October 2024 - November 2025

JAHANGIR FOR RESTAURANTS OPERATIONS AND MANAGEMENT LTD.,

Amman, Jordan

October 2024 - November 2025

• Operational Planning: Develop and implement strategies to optimize
restaurant operations
• Team Management: Supervise and train restaurant staff to ensure high
performance and customer satisfaction
• Quality Control: Maintain standards for food quality, cleanliness, and service
• Budget Management: Oversee budget allocation and monitor expenses to
maximize profitability
• Customer Relations: Handle customer inquiries and complaints to ensure a
positive dining experience
Company industry:
Accounting

Service Captain

January 2020 - October 2024

WATAR ZIRYAB RESTAURANT,

Amman, Jordan

January 2020 - October 2024

• Customer Service: Provide exceptional service to guests, addressing their
needs and preferences
• Staff Training: Train new employees on service standards and protocols
• Order Management: Oversee ordering and inventory to maintain stock levels
• Upselling: Promote additional items and specials to increase sales revenue
• Problem Resolution: Address and resolve customer complaints and issues in
a timely manner
Company industry:
Catering, Food Service, & Restaurant

Education

Luminus Technical University College

June 2023

June 2023

Higher diploma, operation management

Jordan

GPA (rating): Excellent

GPA (rating): Excellent

International diploma in business and operation management

Skills

ERP Systems
Expert
ERP Systems
Expert
Project Coordinating
Expert
Project Coordinating
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Logistics
Expert
Logistics
Expert
Operation Management
Expert
Operation Management
Expert
Management
Intermediate
Management
Intermediate
Export
Beginner
Export
Beginner
Microsoft office
Expert
Microsoft office
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Sales expertise
Intermediate
Sales expertise
Intermediate
item promotion
Intermediate
item promotion
Intermediate
upselling techniques
Intermediate
upselling techniques
Intermediate
Customer Service
Expert
Customer Service
Expert
Project Management
Intermediate
Project Management
Intermediate
Administration
Intermediate
Administration
Intermediate
Sales
Expert
Sales
Expert
Supply Chain Management
Beginner
Supply Chain Management
Beginner
Supply Chain
Beginner
Supply Chain
Beginner
Logistics
Intermediate
Logistics
Intermediate
Procurement
Beginner
Procurement
Beginner
Logistics Management
Beginner
Logistics Management
Beginner
operations
Intermediate
operations
Intermediate
google drive
Expert
google drive
Expert
CHAIN RESTAURANTS
Intermediate
CHAIN RESTAURANTS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
RESOURCE ALLOCATION
Intermediate
RESOURCE ALLOCATION
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Operation
Intermediate
Operation
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CAREER DEVELOPMENT
Intermediate
CAREER DEVELOPMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP DEVELOPMENT
Intermediate
LEADERSHIP DEVELOPMENT
Intermediate
LIFELONG LEARNING
Intermediate
LIFELONG LEARNING
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Arabic
Native Speaker

Memberships

fuheis scout

leader

June 2016

fuheis scout

leader

June 2016

Training and Certifications

Certifications
Leadership 201 : Foundation
Leadership 101 : Achiever capabilities
Strategic thinking 101
Strategic thinking 101: Problem solving
Arizona State University, Leadership, problem solving, and strategic and critical thinking.
Arizona State University, Leadership, problem solving, and strategic and critical thinking.
Sep 2022
Abdulla Al Ghurair Foundation for Education, College and career planning Courses on career planning
May 2022

Hobbies

  • technology knowledge