Seniro Solution & Presales Specialist
GISTEC
مجموع سنوات الخبرة :16 years, 5 أشهر
Identified requirements, including technical details sufficient for product definition.
Provided product updates and technical advice to clients - Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
Documentation support for IT infrastructure client’s implementations while working closely with customers to provide them technical solutions
Provided product updates and technical advice to clients - Elucidated technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.
Providing 1st to 3rd line support for both end users and server support for over 1000 staff members
Designing and conducting workshops for technical software enhancements, like, virtualizing technologies for VMWare for newly appointed IT staff members, smart boards for English language laboratories
Working in conjunction with teams across the organization to facilitate the enhancement of software also analyzing and testing systems, diagnosing and resolving client technical issues.
Producing, installing and configuring technical documents, as well as server logs and backup reports and supervising IT functionality for academic operations
Maintaining hardware, servers and staff accounts
Providing training
Administering the room reservation system for hostel students and visitors.
Computer Science