Application Support Specialist
Zeta/Sodexo India
Total des années d'expérience :3 years, 1 Mois
Fintech Company providing Tax Benefit Services.
Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns regarding Application usage/glitch,
payments, refunds, vouchers, etc.
Provided primary customer support to Employers and
Employees regarding Zeta application and Zeta products.
Explained In-app help options to customers to promote
additional and after-hours support choices.
Escalated critical customer issues to supervisor to avoid
lost revenue and canceled policies.
Attended customer telephone calls /emails promptly to
avoid on-hold wait times.
Real Estate Services.
Carried out day-to-day duties accurately and efficiently.
Recorded information of customers in internal database.
Answered calls, took messages and transferred calls to
correct individuals.
Learned new skills and applied to daily tasks to improve
efficiency and productivity.
Set up appointments with interested customers
according to schedule availability. Provided necessary
information about available properties and service
advantages.
Maintained excellent attendance record, consistently
arriving to work on time
Awarded Rabita excellence award for securing top position in bachelor's degree. Awarded with miss AIMCA award for being active in academics, sports, co -curricular activities and so on.