Customer Service Representative
Ooredoo
Total years of experience :12 years, 11 Months
• Ensure member attend and resolve customer complaints related to Ooredoo product/ services and programme benefits ensuring complete customer satisfaction coming through social media channels like Facebook, twitter, Live Chat etc.
• Resolve customer complaints and concerns with strong verbal and negotiation skills.
• Display courtesy and strong interpersonal skills with all client interactions.
• Maintain composure and patience in face of difficult customer.
• Analyze trouble reports, computer analysis reports and user complaints.
• Establish policies by entering client information, confirming price.
• In charge of keeping current systems updated and running smoothly.
• Testing equipment or testing circuits using various tools such as network diagnostic tools or standard hand tools
• Implement basic information about training, schedules, pricing and discounts for the driving lessons and license.
• Answering the questions about the products.
• Establish policies by entering client information, confirming price.
• Display courtesy and strong interpersonal skills with all client interactions.
• Determines sequence of operations.
• Documents problems and actions by completing logs.
• Resolve customer complaints and concerns with strong verbal and negotiation skills.
• Display courtesy and strong interpersonal skills with all client interactions.
• Determines sequence of operations.
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